Coordinator, Order Processing

About the Company

As a life science company and a leading supplier to global research markets, we offer a comprehensive product portfolio along with outstanding hands-on customer service to ensure every laboratory has the tools and support they need. Our markets include pharmaceutical and biotechnology businesses, research institutions, hospitals, reference labs, and more.

Be part of making a difference 

At Genesee, we believe we can help improve our communities and transform the world through science. Our shared desire to make a difference is what drives and inspires us. We are a fast-growing, dynamic team that listens to each other and embraces collaboration. We foster an open, friendly work environment and show up for one another every day.

Role: Order Processing Coordinator

Reports to: DC Lead

FLSA: Non-Exempt

Location: Raleigh, NC

Why this role is important at Genesee Scientific? 

We are seeking enthusiastic, dependable, and hard-working team members who are dedicated to making a difference for our customers and fellow team members every day. You will play a crucial role in supporting the team by ensuring the timely delivery of high-quality products to our customers. The Order Processing Coordinator is the main point of contact for any questions or requests regarding a sales order or shipping out of the warehouse. They are the liaison between the warehouse and all other departments within the organization.

What will you do: 

• Support daily warehouse operations, offering guidance to warehouse associates to ensure productivity and adherence to warehouse procedures
• Ensures timely and accurate processing and fulfillment of daily orders
• Point of contact for any support required to troubleshoot sales order issues, cancellations or revisions
• Directs and prioritizes the daily workload for warehouse associates
• Sets daily shipping plan based on priorities, resources and cut-off times to optimize order fulfillment
• Effectively communicates with leadership, warehouse personnel, customer service, marketing or sales to address and resolve any order issues promptly
• Ensure all orders shipped within carrier cut-off/pick up times
• Monitor and reconcile any open and unshipped sales orders within the ERP and/or WMS systems
• Drive efficiencies by evaluating day-to-day processes and recommending improvements to order control and overlapping areas within the warehouse
• Assist in meeting established KPI metrics as they apply to order control
• Identify new KPIs or processes as needed to help improve and drive efficiencies
• Ensures all safety rules and guidelines are being followed by all employees who step into the WH
• Package and label shipments according to standard operating procedures, including hazardous materials, and complete all necessary documentation
• Collaborate with your team to provide a great working experience, addressing issues as they arise and promoting teamwork