As our Help Desk Manager, you will:
Manage and oversee our IT Help Desk, including the supervision of staff, procurement and deployment of equipment, and vendor management
Collaborate with our help desk, networking, and systems teams on a variety of projects and issue resolution
Provide training and direction to our team of four desktop and helpdesk support professionals
Oversee the Help Desk’s response to end user requests for assistance in a timely and professional manner
Maintain our inventory of corporate PC’s, laptops, printers, and devices
Troubleshoot and resolve a wide variety of hardware and software issues
Recommend purchase decisions related to hardware and software
Provide executive support for remote and traveling employees with PC, laptop, and connectivity issues
Oversee set up of new employee workstations including PC or laptop, phone, and account information
Requirements:
Proven skills troubleshooting a wide variety of hardware, software, and connectivity issues
Ready to make the move to a new beginning with Genesis? Apply online today. We strive to contact qualified applicants within a week of submission. Unfortunately, we are currently unable to provide sponsorship for this position.
If this position isn’t a match for you, we encourage you to share it with someone you think it might be suited for. Please feel free to connect with us via LinkedIn or to keep an eye on our website as we often have employment opportunities available.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Join the nation’s leader in second-look financing as a temporary Business Process Documentation Specialist, assisting us with updating documentation in support of a new imaging and workflow system we’re implementing. We expect this project to last 3 – 5 months. About Genesis Genesis Financial Solutions is the nation’s leading and largest provider of private label credit programs for non-prime consumers. The company originates private label credit cards through point-of-sale partnerships with retailers and health care providers. In addition, we have a fast-growing direct-to-consumer business, originating non-prime MasterCard accounts. Both products provide underserved consumers access to the financing they need to pursue their life goals. We attribute our leading position in the industry to a strong focus on providing outstanding service to both retail partners and end consumers. We pride ourselves on offering the same credit experience that prime customers receive. Sophisticated analytics, high-quality execution, strict adherence to regulatory and compliance requirements and an unmatched expertise in risk management all make this possible.