Front Desk Clerk

Make a Real Difference in Community Healthcare

At Genesis Healthcare, Inc., we're more than a healthcare provider. As a nonprofit, community-focused Federally Qualified Health Center (FQHC), we're committed to improving the health and well-being of the communities we serve throughout South Carolina. We are seeking a friendly, organized, and customer-focused Front Desk Clerk to be the first point of contact for our patients. If you enjoy helping others, thrive in a fast-paced environment, and are passionate about delivering exceptional service, we'd love to have you join our team.

Position Summary

The Front Desk Clerk plays a critical role in creating a positive patient experience by providing exceptional customer service and ensuring efficient front office operations. This position is responsible for patient registration, scheduling, insurance verification, payment collection, data entry, and maintaining accurate patient records while supporting providers and clinical staff in delivering quality patient care.

Key Responsibilities

• Greet patients, visitors, and vendors in a professional, welcoming manner.
• Answer and direct incoming phone calls promptly and courteously.
• Register new patients and update existing patient demographics and insurance information.
• Verify insurance eligibility, benefits, and coverage prior to appointments.
• Schedule, reschedule, and confirm patient appointments while optimizing provider schedules.
• Check patients in and out for appointments accurately and efficiently.
• Collect co-pays, self-pay balances, and other payments while maintaining accurate records.
• Balance and reconcile daily cash drawers and payment transactions.
• Assist patients with registration forms and required documentation.
• Maintain accurate patient records within the Electronic Medical Record (EMR) system.
• Process patient requests and direct inquiries to appropriate departments when necessary.
• Coordinate referrals, diagnostic appointments, and follow-up visits as instructed.
• Scan, file, and maintain medical and administrative records in compliance with organizational policies.
• Communicate appointment delays, scheduling updates, and patient information to providers and clinical staff.
• Protect patient confidentiality and comply with HIPAA and all applicable regulations.
• Provide support across check-in, check-out, and financial counseling functions as needed.
• Participate in staff meetings, training programs, and quality improvement initiatives.
• Perform additional administrative duties and special projects as assigned.