Be the one building AI-powered experiences where they matter most

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Associate Software Developer in Test

What this role is:

As an Associate Software Developer in Test, you’ll join a collaborative engineering team where you’ll build your technical and quality engineering skills while contributing to real products and customer experiences. You’ll work alongside experienced developers and quality engineers to design, develop, test, and improve software while learning the practices and technologies used to build reliable, scalable, and high-quality solutions.

This role is designed for an early-career software developer in test who has built a strong technical foundation through a four-year degree program and hands-on experience such as internships, co-ops, academic projects, or other software development and testing experience.

What you’ll do:

• Design, develop, test, and maintain automated tests and supporting software with guidance and support from experienced engineers.
• Contribute to the quality of production applications, services, tools, and platforms as part of an Agile engineering team.
• Learn and apply software engineering and quality engineering best practices, including code reviews, automated testing, version control, CI/CD, and secure development practices.
• Develop and execute automated and manual tests across appropriate layers, including UI, API, integration, and service-level testing.
• Participate in technical discussions, design conversations, sprint planning, test planning, and team retrospectives.
• Investigate and troubleshoot software and test failures, using logs, test results, and other diagnostic information to identify potential causes.
• Write clean, maintainable, and reliable test code while continuing to strengthen your understanding of software design and testing principles.
• Partner with developers, product managers, quality engineers, and other cross-functional partners to understand requirements, identify risks, and help deliver high-quality solutions.
• Incorporate feedback from code reviews, mentoring, and team discussions into your work and development.
• Build an understanding of the team’s systems, architecture, customers, business domain, and quality strategy over time.
• Take increasing ownership of automated tests, test infrastructure, features, and quality-related technical work as your skills and familiarity with the product grow.
• Stay curious about new technologies, testing approaches, development practices, and opportunities to improve software quality and engineering efficiency.

What you’ll bring to the table:

• A Bachelor’s degree in Computer Science, Software Engineering, Computer Engineering, Information Technology, or a related technical field, completed or expected to be completed prior to starting the role.
• Hands-on software development or testing experience gained through an internship, co-op, academic project, research experience, or similar practical setting.
• Experience programming in at least one modern programming language such as Java, JavaScript/TypeScript, Python, C#, C++, Go, or a similar language.
• A foundational understanding of data structures, algorithms, object-oriented or functional programming concepts, and software development principles.
• An understanding of software testing fundamentals, including test design, test cases, defect identification, and validation of expected behavior.
• Familiarity with source control tools such as Git and exposure to collaborative software development workflows.
• Some experience writing, testing, debugging, and troubleshooting code.
• An interest in learning how production software is designed, tested, deployed, monitored, and maintained.
• Strong problem-solving skills and a willingness to ask questions, seek feedback, and learn from others.
• Good written and verbal communication skills and the ability to work effectively as part of a collaborative team.

It Would Be Helpful If You Have:

• Exposure to automated testing tools or frameworks such as Selenium, Playwright, Cypress, JUnit, TestNG, or similar technologies.
• Experience with cloud technologies or platforms such as AWS, Azure, or Google Cloud.
• Exposure to APIs, microservices, distributed systems, databases, or web application development.
• Familiarity with REST APIs and tools used to test or validate API behavior.
• Familiarity with CI/CD pipelines, containers, test infrastructure, or modern DevOps practices.
• Experience working with logs, monitoring tools, or other techniques for diagnosing software and test failures.
• Experience working on a software engineering or quality engineering team during an internship or co-op.
• Personal, academic, or open-source projects that demonstrate curiosity and an interest in software development, automation, and quality engineering.

What Success Looks Like

In your first year, you’ll grow from contributing to well-defined development and testing tasks with support to taking increasing ownership of automated testing, feature validation, and technical problem-solving. You’ll build deeper knowledge of our systems, strengthen both your software development and quality engineering skills, and contribute consistently to your team’s ability to deliver reliable, high-quality software.

You’ll demonstrate growing independence while knowing when to seek guidance, communicate technical issues clearly, and work collaboratively to build alignment around solutions. Over time, you’ll develop the technical foundation and product knowledge needed to take on broader and more complex quality engineering responsibilities.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$75,500.00 - 99,100.00

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.