Engineer - Infrastructure Services N 4A

Engineer - Infrastructure Services N

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

We are seeking a highly skilled Messaging & Identity Engineer to support and evolve our enterprise email and identity infrastructure. This role will focus on Microsoft 365 (Office 365), Exchange (Online and/or Hybrid), and secure email gateways such as Cisco IronPort, with additional responsibilities supporting Entra ID (Azure AD) and on-premises Active Directory.
The ideal candidate will also bring hands-on experience leveraging AI tools and automation to improve operational efficiency, security posture, and user experience.
Key Responsibilities
Email & Messaging Infrastructure
Administer and support Microsoft 365 (Exchange Online) and hybrid Exchange environments
Manage email routing, hygiene, and security using Cisco IronPort (or similar secure email gateways)
Troubleshoot mail flow issues, delivery failures, and performance bottlenecks
Configure and maintain email authentication protocols (SPF, DKIM, DMARC)
Manage distribution lists, shared mailboxes, and enterprise email policies
Support journaling, retention, and compliance requirements
Security & Compliance
Monitor and respond to email-based threats (phishing, spoofing, malware)
Implement and maintain secure email configurations and policies
Partner with security teams on incident response and threat mitigation
Identity & Access Management
Administer Entra ID (Azure AD) including user provisioning, SSO, and conditional access policies
Support and maintain on-prem Active Directory, including synchronization (Entra Connect)
Manage identity lifecycle processes and access governance
Troubleshoot authentication and directory-related issues
AI & Automation Integration
Leverage AI tools (e.g., Microsoft Copilot, automation platforms, scripting with AI assistance) to:
Improve operational workflows and reduce manual effort
Enhance troubleshooting and root cause analysis
Automate repetitive administrative tasks
Identify opportunities to integrate AI into messaging, security, and identity operations
Stay current with emerging AI capabilities within Microsoft and enterprise IT ecosystems
Collaboration & Continuous Improvement
Work cross-functionally with security, infrastructure, and application teams
Document systems, processes, and improvements
Participate in on-call support rotation as needed
Required Qualifications
5+ years of experience in enterprise email/messaging environments
Strong expertise in:
Microsoft 365 / Office 365 (Exchange Online)
Exchange Server (hybrid experience preferred)
Cisco IronPort (or similar email security gateways)
Experience with Entra ID (Azure AD) and on-prem Active Directory
Solid understanding of:
Email protocols (SMTP, DNS, MX records)
Email authentication (SPF, DKIM, DMARC)
Experience with PowerShell scripting for automation and administration
Familiarity with email security best practices and threat mitigation
Preferred Qualifications
Experience implementing or supporting AI tools in IT operations
Hands-on experience with Microsoft Copilot or similar AI platforms
Experience with identity governance and conditional access policies
Knowledge of compliance frameworks (e.g., eDiscovery, retention policies)
Relevant certifications (Microsoft 365, Azure, Security, etc.)
What We’re Looking For
A problem-solver who can operate both tactically and strategically
Someone who doesn’t just maintain systems—but actively improves them
A candidate who is curious about AI and already using it (or eager to) in their day-to-day work

Qualifications

Bachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network Engineering

Certifications

Blockchain Technology & Management - Amity Future AcademyAmity Future Academy

Required Skills

Agile Methodology, Apple Mac OS, Cisco Identity Services Engine (ISE), Cloud Assessment, Cloud Strategies, Collaboration Tools, Design Thinking, Executive Presence, IBM AIX, IBM Rational ClearCase, Inclusion, Microsoft Azure Advanced Threat Protection, Oracle WebLogic, Personal Effectiveness, Storytelling

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Infrastructure Services N

Remote Type -

Office

Work Shift -

Day Job (India)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.