Technical Account Manager provides account management and high-level technical support to customers, serving as the primary technical source for supporting sales/marketing activities. Supported by Technical Account Associates, Technical Account Managers take full responsibility of the daily operation of customer service function to strengthen customer relationships and ensure customer satisfaction. The focus of work is in project management, project design, and proactive account management.
Responsibilities:
1. Provide primary business, technical and product/service advice to customers, include providing effective solutions to customer’s project inquiries and generating price quotes for project design.
2. Analyze customers’ needs, resolve customers' troubleshooting and/or complaints with a technical issue and advise them of additional services and product solutions when necessary.
3. Identify potential areas of concern for customers. Make recommendations based on recognizing customers’ current and future needs during continued business relationship.
4. Maintain close communication with customers as well as facilitate communication with technical support when necessary.
5. Collaborate with internal teams/departments to achieve sustainable growth.
6. Organize and provide training for internal sales and external distributors by delivering presentations or/and demos.
7. Demonstrate technical expertise when attending trade shows or exhibitions.
1. Master degree in relevant life science discipline is preferred, such as cell biology, immunology, molecular biology and peptide therapeutics. Bachelor degree is required.
2. Exceptional verbal and written communication and presentation skills.
3. Must be customer-centered and proactive/action-oriented.
4. Excellent analytical skills & problem solving skills, able to grasp new concepts quickly.
5. Strong organization skills with great attention to detail.
5. Enjoy working in a fast-paced and team-oriented environment.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
GenScript Biotech Corporation is a leading Contract Research Organization and the world leader in biotechnology reagent service industry, as well as an open platform for pre-clinical drug discovery and pharmaceutical development, located in Piscataway, New Jersey. Our core business is in life science research, products and sevices. We are driven by innovative technologies, providing services including gene synthesis, custom protein and antibody services, and antibody, protein and catalog products. As a public company (HK Stock: 01548), our mission is to make human and nature healthier through biotechnology. Established in 2002, we have built our commercial and production centers in New Jersey, United States and Nanjing, China. More than 13,000 peer-reviewed journal articles have cited GenScript’s services and products. There are also branches in Ireland, Netherlands, and Japan. We have been serving more than 100 countries and 200,000+ customers around the world for more than 16 years. For more details, welcome to visit our website www.genscript.com .