Competition Number: REQ 7541
TITLE: Part Time - IT Systems Support Technologist
DIVISION: Information Technology
SALARY: $38.08 per hour
SCHEDULE: Thursday to Saturday, 8:00 am to 4:30 pm
HOURS PER WEEK: 24
LOCATION: 51 Dockside Drive
WORK MODALITY: On-site
STATUS: Regular Part Time Support
VACANCY: Replacement
EFFECTIVE DATE: Immediately
CLOSING DATE: November 13, 2026
Land Acknowledgement: George Brown Polytechnic is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.
Equity Statement: George Brown Polytechnic is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.
GBP Vision: To be a polytechnic renowned for its inclusion, excellence, relevance, impact, and leadership.
Position Summary
Reporting to the IT Service Delivery Manager or the IT Service Desk Manager, the employee provides technical support and guidance to faculty, employees, and students (GBP customers) across campuses and remotely. Support covers polytechnic-approved software, printers, Windows and Apple computers, other computing technologies, and mobile devices used in employee workspaces, classrooms, labs, shared spaces, and auditoriums. The role also supports audio-visual (AV) technology in classrooms, labs, auditoriums, shared spaces, and meeting rooms, and helps ensure connectivity to infrastructure and resources.
Key Responsibilities
- Log, create, update, and action tickets in accordance with processes, procedures, Service Level Agreements (SLAs), and customer requirements; ensure accurate details, troubleshooting notes, resolution steps, and timely closure upon confirmation of resolution.
- Troubleshoot and resolve issues related to software, printers, Windows and Apple devices, mobile technologies, classrooms, labs, and employee workspaces; provide support to both on-campus and remote users while escalating complex issues as required.
- Support the deployment, maintenance, and decommissioning of computing and mobile assets, maintain accurate asset records, provide operational support to internal IT teams, and contribute recommendations to improve technology offerings.
- Provide campus event and AV support, including equipment setup and teardown, user guidance, troubleshooting, issue resolution, and coordination with requestors, IT teams, Facilities, and vendors.
- Support AV technology upgrades, renovations, and equipment replacement; maintain accurate asset information and recommend improvements to AV services.
- Other duties as assigned.
Educational and Experience Requirements
- Three-year diploma or degree or equivalent from a recognized post-secondary institution in related field.
- Combination of the following qualifications/certifications totaling between 101 and 520 hours of training (listed alphabetically, not by preference):
- Apple Certified Support Professional
- AppsAnywhere Certified Packager
- AVIXA Recognized AV Technologist Certificate
- CompTIA A+ Certification (industry standard exam)
- ITIL Foundation certification
- Microsoft Fundamentals Certification e.g. Azure, M365, Power Platform
- Microsoft Intune Fundamentals
- Equivalent experience in the field of IT Support/Administration
- Minimum 5 years' experience in identifying and evaluating technical cases. Technical experience is required in the diagnosis and resolution of all types of recurrent and uncommon problems associated with polytechnic standard end user devices, hardware components and peripheral equipment including network printers, commonly used applications and instructional software packages and Windows preparation with Microsoft Intune and Autopilot.
- Must possess the ability to analyze, diagnose and resolve problems of various operating systems across multiple platforms, common application software packages plus standard and non-standard Windows/Mac applications associated with the polytechnic.
- Experience in customer service and helping clients resolve technical problems. Experience in project coordination in a team environment. Ability to learn technical information quickly and maintain currency in field.
Skills and Attributes
- Excellent communication, collaboration, teamwork, and interpersonal skills at a professional level.
- Demonstrated commitment to uphold the polytechnic’s priorities on equity, diversity, inclusion and Indigenization (EDII).
Interview process may consist of a practical skills component.
Notes:
- The Polytechnic requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.
- Priority will be given to internal candidates per our Part-Time Support Staff Collective Agreement. External candidates are welcome to apply, and their applications will be considered after the internal review is complete. George Brown Polytechnic may keep applications for up to 12 months and may contact you for future opportunities.
About Us:
George Brown Polytechnic prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA’s top employers. George Brown Polytechnic offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.
George Brown Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Candidates who require accommodation in the hiring process may contact [email protected] confidentially.
