Care Coordinator (Bilingual Spanish/English)

Are you looking for a career path that drives you and gives you purpose? Our Care Coordinators do more than schedule appointments and send orders; they make a real impact. Every day, behind the scenes, they contribute to the well-being of hundreds of patients in their communities, serving as safety nets and problem-solvers with a true “get it done” attitude. At Georgia Spine Orthopaedics and Neurology , we believe in “Excellence in Care and Service for you and our communities” (Erik Bendiks, M.D.).

We are a patient-centered orthopaedic practice dedicated to helping individuals recover from life-changing injuries, and our Care Coordinators are the drivers of that mission. If you believe in forging your own path, are seeking a value-based career, and are a detail-oriented individual, then welcome to a true partnership. As a Care Coordinator, you will oversee and manage a patient’s journey. This role has three main functions: streamlining the patient’s care, quality assurance, and customer service.

Key Responsibilities:

• Best Care Coordination Practices Quality assurance: Absolute agency on your caseload.
• Decrease bottlenecks in the process.
• Provide direct oversight of patients' treatments to ensure efficiency and high-quality care.
• Review all progress notes to ensure adherence to the treatment plan and clinical recommendations.
• Streamlining the patient’s care: Process treatment recommendation orders as needed.
• Act as a liaison between patients, internal/external healthcare providers, and third-party payers.
• Handle patient concerns and improve overall patient satisfaction.
• Excellent phone etiquette.
• Maintain continuity of patient care, ensuring no gaps in treatment.
• Customer Service: Uphold best practices in personal injury healthcare.
• Ensure accuracy of service dates, injury details, and treatment plans alignment.
• Oversee case load efficiency and maintain necessary documentation/reporting.