Transportation Supervisor - Burlington

Gerrie Electric is one of the largest independent electrical distributors, with 24 key Ontario locations and over 400 employees. We are a proud family owned, Canadian company and are headquartered in Burlington, ON. We are proud to be a Platinum Club winner of Canada’s Best Managed Companies. Having been in business since 1957, we are an established and well-respected company in the industry.

Culture

Our core purpose is passionately helping customers be more successful by delivering exceptional experiences. We strive for an inspiring culture and integrity in all that we do.

Our success is powered by our people. We invest in the training & development of our employees and encourage career growth across all areas. We celebrate success and show recognition for a job well done.

We believe a more diverse and inclusive environment brings strength to our organization, helps our customers to succeed and creates a significant competitive edge. 

What you will be doing

Overall responsibility for the day-to-day operations, safety/compliance, efficiency, profit/loss, and strategy of the transportation department. The incumbent must also achieve / surpass outlined business goals, champion a ‘customer first’ approach, create a continuous improvement environment and effectively lead, motivate, and develop all employees in their department.

OPERATIONS

Direct activities related to dispatching, routing, and tracking transportation vehicles and customer orders.

Developing efficient driver schedules / routes to maximize profits; provide oversight to route planning.

Plan, organize and manage the work of subordinate staff / shipments.

Resolve or escalate any issues that affect productivity or flow.

Oversee cost control; control spending so it is consistent with approved budgets, capture and present data for continual cost controls and areas of savings.

Review and approve driver’s timecards in our ADP payroll software.

Evaluate transportation vehicles or auxiliary equipment for purchase by considering factors such as fuel economy; identify / select transportation and communication systems technologies to reduce costs or environmental impacts.

Champion a ‘customer first’ approach; verify and resolve customer complaints.

Ensure short- and long-term customer solutions are determined, vetted, and successfully executed in a timely manner. Also ensure that customer wait times are minimized and that commitments to customers are met.

Create and maintain open lines of communication with all branch managers and executive by keeping them informed of the status and/or issues as required. 

Open and honest communication with team members; also involves working closely with the warehouse team. Serve as contact person for all workers within assigned territories.

Oversee vehicle management: oversee regular maintenance for vehicles including detailed records of vehicle servicing and inspection, overall safety for vehicles, ensuring fleet is fully operational and cost compliant.

Oversee vehicle leases, purchases, and sales.

Ministry of Transportation compliance including registering and licensing all vehicles, and all other related laws and regulations for delivery vehicles. 

Oversee duty and brokerage for cross-border deliveries.

Ensure driver abstracts are current and identify risks with demerit points and or offences.

Use Analytics and data to make recommendations on continuous improvement initiatives to improve business operational efficiency; finding ways to cut costs and maximize profit.

Engage with and influence multiple key internal stakeholders: Internal Managers in operations, marketing, finance, and sales.

Responsibility for department’s outbound delivery strategy.

Conduct performance reviews for team members; coach and develop staff; conduct employee training sessions.

Assist in the recruitment of quality drivers.

Capture data to monitor and ensure proper Driver behaviour and vehicle use and ensuring a high level of customer satisfaction and equipment longevity

Ensure annual performance goals are met or exceeded, including on-time deliveries.

Negotiate, authorize, or monitor fulfillment of contracts with equipment or materials suppliers. 

Responsible for the back lot at the DC.

Regularly attend Joint Health and Safety Committee meetings; promote safe work activities.

Performance of other duties from time to time as specified by the Director of Operations and executive.

Adheres to and enforces Gerrie policies and procedures; implement schedule and policy changes; work with other managers and staff members to formulate and implement policy changes

LEADERSHIP

Provides leadership to representatives and provides coaching on improved and effective sales techniques in order to provide the best customer service possible.

Represent the company values and lead by example. 

Provide in person day-to-day leadership for your team. 

Mentor and coach employees to do their best work. 

Create a positive inclusive culture that motivates employees to meet their goals. 

Collaborate with Human Resources to interview, hire, train, motivate, reward, discipline, address complaints and resolve employee problems. 

Ensure onboarding programs are effectively completed in required time by all employees newly hired or transitioning into a new role. 

Responsible for employee learning and development providing comprehensive job training, tools, and knowledge to serve our customers, achieve goals and meet company objectives. This includes the required 40 hours per employee training requirements are met. 

Conduct the annual performance evaluation process with each employee and identify training and career path progression in conjunction with Human Resources. 

Ensure good cooperation with and between departments. 

Responsible for employee’s time and attendance, ensuring time is reviewed and approved in accordance with required timelines. 

Determines staffing requirements suitable for properly implementing the plan, including all types of personnel required. Appropriate allocation of sales territories (including branches) to automation group account managers most qualified to implement the program. Monitor the managing of the important accounts. Coordinates staff training.

CUSTOMER SERVICE/COMMUNICATION

Communicate clearly and concisely both orally and in writing. 

TEAMWORK AND COLLABORATION

Create and maintain a team atmosphere and ensure employee concerns are resolved promptly. 

PROBLEM SOLVING

Be able to recommend creative solutions to various issues that may arise.

QUALITY

Ensure employees understand and adhere to ISO policies and procedures. 

What you bring to the table

High School Diploma

Diploma in logistics would be an asset.

Previous experience with Transportation Management Systems is an asset.

Previous transportation/ fleet management experience is an asset.

Good written and verbal communication skills

Strong leadership qualities

Analytical mindset and ability to solve problems. 

Quantitative ability, financial acumen

Attention to detail.

Intermediate computer skills (Microsoft Outlook, Excel, Word, PowerPoint, Office 365)

Able to work in a fast-paced multi-tasking environment.

Excellent time management skills

Don’t have all of these qualifications? Feel free to send in your resume, we can train you on what you need to know or there might be another role that fits better.

We believe in taking care of our people

Major medical + dental coverage for yourself and your dependents (flex plan options available)

Employee Assistance Program

Global travel coverage

Pension plan with contribution matching

Training, development and career growth opportunities

Tuition re-imbursement program

Promote from within culture

A diverse and inclusive workplace

Caring and nurturing environment 

Words that our employees use to describe us

Inclusive, team-oriented, motivating, happy, forward thinking, innovative, successful!

*Flexible interview options are available!