The Field Training Manager is responsible for ensuring the effective execution and quality implementation of skills and competency development programs across the salesforce. The role leads the implementation and monitoring of technical, commercial and behavioral competency initiatives aligned with the GHC Skills Framework to strengthen field readiness, coaching effectiveness, and overall sales execution.
A key function of the role is to gather field insights and communicate these to the internal stakeholders including the Training Consultant, Business Unit Heads, Product Managers, Sales Leaders, HR/OD, and Commercial Excellence teams to strengthen field execution and drive technical, commercial, and behavioral competency development.
The position is required to work 70% of the time on field conducting field coaching interfacing with customers and the remaining 30% in the office for administrative functions or may work on a flexible work arrangement. The position also has high exposure to hospital borne diseases and has exposure to travel-related hazards.
KEY RESPONSIBILTIES:
Training Implementation
- Conduct regular field visits to implement key training and development programs, facilitate and implement training sessions and workshops focused on selling skills, territory management, coaching, and other relevant competencies
- Conduct onboarding processes and Individual Training Programs (ITP) to support new hire field readiness, competency development, and integration into commercial operations, facilitate necessary training/PRC certifications
- Develop, upload, and maintain LMS courses, learning modules, assessments, and training materials as needed.
Field Coaching and Monitoring
- Determine, monitor, and evaluate the training and developmental needs of the salesforce and conduct regular field immersions and coaching observations.
- Implement and monitor the Field Coaching Report (FCR) process as well as monitor compliance and proper utilization of training, coaching, and field execution tools/platforms.
- Track coaching quality and manager follow-through, provide coaching, feedback, and developmental support to ASMs, NSMs, and other field personnel through regular field engagements, coaching and capability discussions to strengthen people management and leadership behaviors.
- Coach managers and field teams to improve adoption and execution consistency for all ComEx related processes, monitoring and standards as well as support calibration sessions and coaching interventions
Capability Tracking and Reporting
- Reinforce alignment of field execution with agreed capability standards, lead capability tracking and reporting through monitoring of competency progress, training outcomes, coaching observations, self-development plans, and field application to support performance improvement and development interventions across the salesforce.
- Compile and maintain reports on sales force progress and effectively conduct follow through to assess effectiveness of trainings programs in the field.
Continuous improvement support
- Conduct training needs analysis (TNA) and recommend appropriate learning and development interventions aligned with field and business requirements.
- Gather field insights and feedback for program refinement and support all Launchpad related activities.
QUALIFICATIONS
- Graduate of a four (4) year course, preferably a Science-related course
- Minimum 5 years of healthcare industry experience, preferably w/ sales performance, people management and/or marketing experience.
- 3+ years training or teaching-related experience, including knowledge of adult learning principles and experience.
- Strong interpersonal and collaboration skills.
