Customs Import Specialist (#2632)

Customs Import Specialist | 4-10hr Shifts

Keep trade moving. Solve problems. Build your customs career.

At GHY, we don’t just move goods across borders. We help businesses navigate complexity and keep their goods moving.

For more than a century, we’ve helped importers and exporters trade confidently across global markets. As one of Canada’s Best Managed Companies and a family-led organization, we’ve built our reputation on expertise, integrity, innovation, and genuinely caring about our clients and one another.

If you’re organized, detail-oriented, and thrive in an environment where every shipment matters, this could be the opportunity for you.

About the Role:

As a Customs Import Specialist (CIS), you’ll play a key role in keeping our clients’ shipments moving across the border.

Reporting to the Client Care Manager, you’ll manage customs releases across multiple transportation modes, review documentation, communicate with clients and carriers, and help resolve issues before they become delays.

This is a role for someone who can think on their feet, prioritize what needs attention first, and take pride in getting the details right.

Whether you already have customs brokerage experience or are looking to continue building your career in international trade, you’ll be surrounded by experienced professionals and have opportunities to deepen your customs knowledge.

What You’ll Do:

• 🚚 Keep shipments moving. Monitor assigned entries and prioritize shipments based on arrival times to support timely customs clearance.
• 🌎 Work across transportation modes. Process customs entries for truck, rail, ocean, and air shipments.
• 📋 Handle the details that matter. Complete in-bonds, AES filings, prior notices, manifests, ISF submissions, and other required customs documentation.
• 🔎 Catch issues before they become delays. Review documentation for completeness and accuracy before entries are submitted.
• 📞 Keep everyone connected. Communicate with clients, carriers, vendors, and internal teams by phone and email to gather information and resolve issues.
• 🚨 Know when something needs attention. Monitor entry dashboards, identify time-sensitive or “moment of truth” shipments, and escalate issues when necessary.
• 🤝 Be part of the solution. Work alongside your teammates to respond to changing priorities and deliver dependable service to our clients.

Who You Are:

You’re someone who likes knowing that what you do matters to what happens next.

You’re comfortable working in a fast-moving environment where priorities can change throughout the day, and you don’t lose sight of the details when things get busy.

You bring:

• Ability to represent GHY professionally and collaborate effectively
• Strong prioritization skills in a fast-paced, changing environment
• Self-motivated and able to work independently
• Exceptional attention to detail and problem-solving skills
• Proficiency in Outlook, Word, and Excel
• Excellent oral and written communication skills
• Ability to meet tight deadlines

What You’ll Bring:

• Completion of Grade 12 Education
• Prior Brokerage Services/Logistics Experience Preferred
• Experience with customs entry processing, transportation documentation, or international trade is an asset
• A willingness to learn, grow your customs knowledge, and build your career in the industry

Working Conditions:

• Sitting at desk, 95%
• Standing at counter/machine, 5%

Role Details

📍 Location: In or around Pembina, North Dakota or Columbia, South Carolina
🕒 Schedule: Full-time, 40 hours per week, Wednesday-Saturday, 8:30 AM ET - 7 PM ET
📅 Holidays: Up to two statutory holidays may be required annually
📱 After-Hours Rotation: Participation in the after-hours/on-call rotation is required
📊 Classification: Associate Level II/III, with compensation based on experience

Why You’ll Love Working Here

• ❤️ We CARE: Our values guide how we work: Clients are our focus, Associates matter, Relentlessly serving traders, and Excellence and innovation in all we do.
• 🏡 Remote Flexibility: Work remotely while staying connected to a collaborative, experienced team.
• 💰 Competitive Compensation: Fair pay supported by scheduled salary assessments and a performance-based bonus program.
• 🩺 Excellent Benefits: Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage.
• 📈 Keep Growing: Access ongoing learning through our internal university and leadership development programming.
• 🤝 More Than Work: Our Giveback Committee, Social Committee, and Cultural Ambassadors create opportunities to connect, contribute, and have some fun along the way.

Your Work Keeps Trade Moving.

Every customs release represents a client waiting on goods, a carrier trying to keep moving, and a business depending on things going according to plan.

That’s where you come in.

At GHY, you’ll build your customs expertise, work with a team that understands the importance of getting it right, and play a direct role in helping our clients trade with confidence.

Ready to build your career in customs and international trade? Apply today.

GHY is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs.