At GHY, we don’t just move goods across borders — we move possibilities forward. As one of Canada’s 50 Best-Managed Companies, we’re proud to be a family-led organization where people genuinely care about their work, their clients, and one another.
For over a century, we’ve been helping importers and exporters trade confidently in global markets. With offices across Canada and the United States — including Toronto, Emerson, Winnipeg, Calgary, Vancouver, North Dakota, and South Carolina — GHY continues to grow through integrity, innovation, and care.
About the Role: Reporting to the Client Care Manager, the Customs Import Specialist is responsible for processing shipment releases for our clients accurately and efficiently while delivering outstanding service.
What You’ll Do:
- Monitor assigned entry folders and prioritize shipments by ETA for timely submission to customs
- Process entries for ocean, air, truck, and rail shipments
- Handle in-bonds, AES filings, prior notices, manifests, and ISF submissions
- Review documentation to ensure complete entry packages before processing
- Communicate internally and externally with carriers, vendors, and clients via phone and email
- Monitor entry dashboards and escalate “moment of truth” issues to the Production Manager
- Perform other duties as required
Who You Are:
- Ability to represent GHY professionally and collaborate effectively
- Strong prioritization skills in a fast-paced, changing environment
- Self-motivated and able to work independently
- Exceptional attention to detail and problem-solving skills
- Proficiency in Outlook, Word, and Excel
- Excellent oral and written communication skills
- Ability to meet tight deadlines
What You’ll Bring:
- Completion of Grade 12 Education
- Prior Brokerage Services/Logistics Experience Preferred
Working Conditions:
- Sitting at desk, 95%
- Standing at counter/machine, 5%
Position Classification:
- Associate Level II/III: Wage dependent upon experience. PREMIUM pay offered for Evening Shift.
LOCATION:
In or Around the Surrounding Areas of Pembina, ND OR Columbia, SC
HOURS OF WORK: Full-Time Schedule: 40 hours, 2 PM or later shift start...
- Two Stat Holidays may be required to be worked annually
- Participation in the afterhours/on-call rotation will be required
Why You’ll Love Working Here:
- We CARE: Our values guide everything we do — Clients are our focus, Associates matter, Relentlessly serving traders, Excellence and innovation in all we do.
- Work-Life Balance: Flexibility and connection matter. Our Giveback Committee, Social Committee, and Cultural Ambassadors keep our teams supported, engaged, and inspired.
- Competitive Compensation: Fair pay through scheduled salary assessments and a performance-based bonus program.
- Excellent Benefits: Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage.
- Growth & Development: Access to our internal university, leadership development program
We are an equal opportunity employer and value diversity. All employment is decided based on qualifications, merit, and business need.
