Job Summary
Ensure product freshness and availability by replenishing shelves, rotating stock, and following proper code dating procedures to maintain a safe shopping environment. In this role, it is essential to develop strong product knowledge throughout the store to assist customers in locating items and provide helpful suggestions about selections. Team Members contribute to team efficiency by maintaining cleanliness of work areas and delivering friendly, attentive customer service in every interaction
Job Description
- Experience Required: 0 to 6 months
- Education Desired: No High School diploma required
- Lifting Requirement: Up to 50 pounds
- Age Requirement: At least 18 years of age
Job Responsibilities
- Replenish shelves, displays, and floor locations throughout the store by unloading, sorting, and stocking product from deliveries and the backroom in a timely and organized manner.
- Rotate stock and follow proper code dating procedures on every fill; pull and flag out-of-date or unsellable product to maintain product freshness, quality, and a safe shopping environment for guests.
- Maintain backroom organization and product staging areas; ensure product is properly sorted, labeled, and accessible to support efficient and continuous replenishment operations
- Identify and communicate out-of-stock conditions to the Lead or Team Leader promptly; take initiative to resolve gaps and escalate when replenishment cannot be completed within shift.
- Develop and apply strong store product knowledge to assist guests in locating items, answering questions, and providing helpful suggestions that enhance the overall shopping experience.
- Deliver friendly, attentive customer service in every guest interaction; approach guests proactively, address needs with a sense of urgency, and represent the department with professionalism.
- Maintain cleanliness and organization of work areas, including the sales floor, backroom, and cooler/freezer environments; ensure all safety and sanitation standards are consistently upheld.
- Submit credits for damaged or unsellable product accurately and in a timely manner in accordance with department procedures.
- Follow all safety protocols and company policies in the performance of daily tasks; report safety concerns, hazards, or incidents to the Lead or Team Leader immediately.
