Community Membership Manager
Greater Grand Rapids Territory
Girl Scouts of Michigan Shore to Shore · $45,000–$50,000 · Salaried, Exempt
Every girl who joins Girl Scouts gains skills, confidence, and a community that's with her for life. You're the person who finds her.
As Community Membership Manager for Greater Grand Rapids, you'll work one of the most dynamic and diverse markets in Michigan. Your territory spans urban neighborhoods, suburban school districts, corporate partners, and a dense concentration of community organizations across Kent and Ionia counties. The opportunity here is significant. So is the accountability.
This is a field sales role with a mission. You'll own your pipeline, build your schedule around results, and be held to real growth targets. If you're energized by relationship-building and closing, and you care about what happens after the close, this role was built for you.
Greater Grand Rapids is our highest-density territory with the strongest concentration of prospective members and partner organizations in the council. You'll be based out of the Girl Scout DreamLab in Grand Rapids and work across the Greater Grand Rapids, suburban districts, faith communities, and civic organizations. This is a territory where a high-output recruiter can move fast and make a measurable difference. Kent and Ionia counties offer both the volume and the variety to build something exceptional.
RECRUIT NEW MEMBERS
• Own a weekly cadence of at least two community recruitment events at schools, faith communities, civic organizations, and treat every event as a pipeline opportunity, not a checkbox.
• Drive prospects from first contact through membership with consistent, disciplined follow-up.
• Tell the Girl Scout story with energy and credibility to groups of every size, background, and level of familiarity with the organization.
• Build and deepen relationships with school administrators, faith leaders, and community partners who can expand your reach.
• Coordinate with council colleagues to connect new members to troop opportunities quickly and smoothly.
DEVELOP AND SUPPORT VOLUNTEERS
• Attend and actively support Service Unit meetings, bringing energy and practical value every time.
• Partner with Service Unit teams to build and execute meaningful Plans of Work.
• Recruit and onboard volunteer leaders to fill key Service Unit roles, ensuring no gap goes unaddressed.
• Be the go-to resource for volunteers: answer questions, solve problems, resolve conflicts, and keep leaders confident in their roles.
PROTECT AND GROW RETENTION
• Track membership data with intention — spot trends, identify at-risk members, and move proactively.
• Lead renewal outreach through calls, emails, and direct follow-up well before memberships lapse.
• Support troop leaders in creating experiences that keep girls and families coming back.
• Partner with internal teams to remove structural barriers to participation.
MANAGE YOUR TERRITORY LIKE A BUSINESS
• Keep clean, current records of all recruitment activity, contacts, and outcomes in council systems.
• Own your membership metrics: new girl registrations, total membership, and retention rates.
• Participate in Membership Kick-Off and annual Service Unit planning cycles with full preparation and follow-through.
• Respond promptly to inquiries, new registrations, and lapsed member outreach — urgency matters.
• A documented track record of hitting goals in sales, recruitment, fundraising, or account management. We want to see results, not just effort.
• The social confidence to walk into any room cold, build rapport fast, and leave with a commitment.
• Strong presentation skills and the discipline to manage your own schedule, priorities, and outcomes without daily direction.
• Genuine comfort working across diverse communities, cultures, and socioeconomic backgrounds.
• A bachelor's degree or equivalent combination of lived and professional experience.
• Experience with youth organizations, volunteer management, or STEM programming is a plus.
In this role, success isn't ambiguous. You'll know you're winning when:
• New girl membership is growing consistently in your territory, not just in strong months.
• Retention rates are trending up because girls and families are engaged, not just enrolled.
• Your Service Units are fully staffed with confident, supported volunteer leaders.
• Your pipeline is active, your follow-up is disciplined, and your recruitment calendar is full.
• Council leaders see your territory as a model for how this role is done.
Salary: $45,000 to $50,000 · Salaried, Exempt
• Location: Based at the Girl Scout DreamLab, Grand Rapids. Regular travel throughout Kent and Ionia counties required.
• One in-office day per week at the Girl Scout DreamLab, Grand Rapids is expected.
• Regular evenings and occasional weekends are part of this role. That's not an exception; it's the job.
• Reliable personal transportation and a valid driver's license are required.
• Background screening required (cost covered by council).
• Membership in Girl Scouts of the USA (GSUSA) is required upon hire, per the bylaws of the national organization.
We serve approximately 6,000 girls across 30 counties in West and Northern Michigan. Our flagship Girl Scout DreamLab in Grand Rapids is a 7,300-square-foot hands-on STEM and leadership hub — a genuine story asset when you're recruiting.
We hire people who are mission-driven and performance-oriented. We hold high standards, invest in our team, and take the work seriously. If you want a role where your results matter and your territory is your own to build, this is it.
Equal Opportunity Employment
GSMISTS is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, height, weight, marital status, or any other characteristic protected by applicable federal, state, or local law.
Background Screening Notice
All offers are contingent on a background screening, which may include a criminal history check and sex offender registry search. Screenings are conducted in accordance with EEOC guidelines and applicable law. The cost is covered by the council. A criminal record does not automatically disqualify a candidate.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Girl Scouts of Michigan Shore to Shore is a non-profit organization dedicated to building girls of courage, confidence, and character, who make the world a better place. They provide programs and activities that foster leadership, life skills, and outdoor adventure.