Retail Store Manager Spitalfields

About Glassworks
Glassworks London is an independent women's fashion brand founded in 2010. Our design-led boutiques are refreshed weekly with small runs of new-season fashion. We're growing fast, with five London boutiques, a store in Brighton and our sights set on the US. We're building a brand for the long term, and we want people who want to grow with us.
The Role
We're hiring a Store Manager for our Spitalfields boutique. A natural leader who runs the floor with energy, knows their numbers inside out, and turns every visit into a sale.
This is a commercial, customer-facing role. Your focus is sales and service, building a team and a store experience that keep our customers coming back.
What you'll be doing

• Leading from the shop floor through confident selling, styling and customer engagement
• Delivering and exceeding weekly and monthly sales targets
• Coaching your team daily to strengthen their selling, styling and conversion
• Managing team performance directly, with clear standards and honest feedback
• Recruiting and developing a team of confident, capable sellers
• Running rotas, stock and visual merchandising to keep the store trading at its best

Your KPIs

• Weekly and monthly sales vs target
• Conversion
• ATV and UPT
• Labour cost as a percentage of sales
• Team performance against individual sales targets

Who you are

• A natural seller, and the kind of presence customers remember
• Commercially sharp, with the experience of carrying a target and hitting it
• A confident people manager who leads with clarity and holds a standard
• Decisive, self-directed, and energised by a fast pace
• Genuinely passionate about fashion, styling and great retail

What we're looking for

• Retail management or senior supervisory experience
• A proven track record on KPIs, with the numbers to show for it
• Strong leadership and people management skills
• Sharp commercial instinct and confident decision-making

What we offer

• Competitive base salary + uncapped commission
• Generous staff discount
• Pension scheme
• Real ownership of a store, with clear progression as the brand grows internationally

Glassworks London is an equal opportunities employer and welcomes applications from all backgrounds.