Essential Functions:
- Downloads, prints and distributes daily and/or weekly tasks, ensuring work is distributed evenly.
- Handles and resolves customer inquiries regarding returns and credits for purchased products.
- Manages work queues in order to maintain a 3-5 day processing period.
- Keeps accurate record of returned precious alloys and complies with company’s Standard Operating Procedures (SOP) for recycling.
- Performs credit analysis and audits to ensure credit is under warranty.
- Communicates with customers regularly for credit verifications.
- Generates weekly credit reports for all logistics departments across enterprise.
- Utilizes multiple systems to track and record daily credits requests.
- Communicates and coordinates with internal departments regarding discrepancies and unresolved issues.
- Thoroughly and accurately, documents credit information in recordkeeping to provide real time updates for customer service.
- Uses multiple software systems to view RX’s, call notes and prior invoices to verify credit legitimacy.
- Performs other related duties and projects as business needs require at direction of management.
Education and Experience:
- High School diploma or equivalent.
- Minimum of two (2) years of customer service and/or logistics experience.
Special Requirements/Certification:
Pay Range: $21.00-$24.00/hr
