Essential Functions (Technical Advisor) – 80%:
- Digital Treatment Planning
- Plans entry level complexity cases (tooth borne, minimal x-ray scatter, no anatomy concerns, , primarily single-tooth and up-to 3 units in one quarter.
- Verifies prescription product and information, e.g. implant, system, size, Surgical Kit etc.
- Evaluates cases thoroughly; advises doctors on which product is most beneficial to their needs.
- Utilizes CBCT/CT data, IOS data, digital treatment planning software (RealGUIDE).
- Evaluates alignment of scans for planning feasibility before implant placement.
- Delivers PDF report of surgical plan to doctor for review and advises on procedures with guidance from team members.
- Customer Service
- Resolves inquiries pertaining to guided surgery.
- Provides digital treatment planning information.
- Ensures customer retention and satisfaction.
- Provides online consultation for treatment planning as needed.
- Case/Pan management
- Triages cases into the production flow in a prompt manner.
- Creates folders in the shared drive.
- Maintains notes in GCX (Glidewell Customer Experience).
- Tracks all cases to ensure schedule is adhered to.
- Administrative
- Maintains security and integrity of digital Rx, MyAccount portal, share drive, and digital treatment planning (DTP) customer folders following the DTP standard operating procedures (SOP).
- Liaison between the Customer Service department, customers, and internal departments and divisions
- Generates and maintain reports as needed.
Essential Duties (Production) – 20%:
- Processes digital orders once electronic files are received; processes digital orders from IOS, My Account, or other programs from customers.
- Reviews and converts modeless scans from intraoral scanners (IOS).
- Repairs CAD files that cannot be imported due to improper scans or generate errors upon importing.
- Scans impression and/or models as needed.
- Cleans and post-print-processes of surgical guides as needed.
- Performs other related duties and projects as business needs require at direction of management.
Education and Experience:
- Minimum two (2) years of customer service experience.
- Minimum three (3) years of dental experience.
- RDA, DA, or CDT preferred.
- Implant experience, required.
- Dental CAD/CAM experience, preferred
- RealGUIDE, CoDiagnostics and/or 3 Shape Implant Studio (or equivalent) experience, preferred.
Pay Range: $24.25-$24.93/hr
