Key Responsibilities
- Prepare pre-orders and DMS job cards accurately, including customer details, contact information, vehicle information, and reported concerns.
- Record customer comments, notes, and vehicle condition details, including any existing damages or missing items.
- Obtain the customer's signature on the job card before proceeding with the required work.
- Coordinate with the Foreman to determine the required work and prepare accurate job cards.
- Review the customer's service history to identify previous repairs, recurring concerns, and relevant maintenance requirements.
- Advise customers on the appropriate servicing and maintenance requirements for their vehicles.
- Explain the overall vehicle condition and recommend necessary repairs or maintenance.
- Conduct a preliminary assessment to determine whether repairs are covered under warranty or are customer-pay.
- Obtain prior customer approval for additional repairs and maintain appropriate approval records.
- Keep customers informed about vehicle status, repair progress, estimated completion, and any additional requirements.
- Conduct regular follow-up calls to ensure a positive customer experience.
- Maintain and regularly update WIP reports, ensuring job cards are progressed and closed appropriately.
- Assist the Service Joiner Advisor whenever required to ensure smooth workshop operations.
- Coordinate with the Customer Relations Representative (Aftersales) to resolve customer complaints and concerns effectively.
- Work closely with the Workshop, Parts, and other relevant departments to ensure timely vehicle completion and delivery.
- Contribute to achieving workshop labour and parts sales targets through effective customer communication and service recommendations.
- Maintain strong customer relationships to encourage retention and brand loyalty.
- Complete required online training and continuously develop knowledge of MG products, services, and technical aspects.
- Maintain a professional attitude and appearance at all times.
- Maintain company assets and ensure the work area is clean and organized.
- Adhere to all company policies, SOPs, and health and safety regulations.
What We're Looking For
Experience:
Minimum 3 years of relevant experience in a similar Service Advisor or automotive aftersales capacity.
Education:
Bachelor's degree in any discipline or Diploma.
Driving License:
A valid UAE driving license is required.
Certification / Training:
Relevant automotive or Service Advisor certification is preferred.
Technical & Automotive Knowledge:
- Strong understanding of automotive servicing, maintenance, and repair processes.
- Good knowledge of MG vehicles and their technical requirements.
- Ability to understand customer vehicle concerns and communicate repair/service requirements clearly.
- Knowledge of warranty and customer-pay repair processes is an advantage.
Computer Skills:
Computer literate with the ability to work with DMS/workshop systems and standard computer applications.
Languages:
Fluency in English is required; Arabic is preferred.
Customer & Communication Skills:
- Strong interpersonal and communication skills.
- Excellent customer service and relationship-building abilities.
- Strong negotiation and sales skills.
- Ability to explain technical information in a clear and customer-friendly manner.
- Strong complaint-handling and problem-solving skills.
Why Join Ali & Sons?
At Ali & Sons, you will have the opportunity to develop your career within a professional automotive aftersales environment focused on customer satisfaction, technical excellence, and continuous development.
- Work with a leading automotive organization in the UAE.
- Develop your expertise in automotive aftersales and customer service.
- Gain exposure to MG vehicles and modern automotive technologies.
- Access professional training and development opportunities.
- Work in a collaborative and performance-driven environment.
- Build a long-term career in automotive aftersales.
Ready to Build Your Career with Ali & Sons?
If you have strong automotive aftersales experience, excellent customer service skills, and a passion for delivering outstanding customer experiences, apply now and become part of the Ali & Sons team.
