Preventative maintenance on machines. This includes replacing filters, parts, lubricating, and cleaning. This is done based upon the meter readings of the machines, and High Frequency Service Items indicated by the machines. This is a fairly straightforward process after minimal instruction by Service Techs.
Troubleshooting and repair of machines. Includes using hand tools, having general troubleshooting skills, mechanical repair, simple electrical repair.
This can range from very simple to complicated. Skill in problem solving and machine operation is necessary.
Replacing and ordering of consumables for machines to maintain availability. This is something that must be monitored closely, with supplies being ordered in advance so they do not run out.
Maintaining of Parts Inventory for machines.
Assisting customer with any issues or problems they may have.
Able to demonstrate Computer Skills Functional knowledge of PC (keyboard functions, mouse, etc.)
Able to demonstrate Intermediate use of: MS office (Word, Excel, PowerPoint), Web, Internet, and Intranet
-- Create spreadsheets -- Use standard formulas -- Sort -- Filter, and create graphs -- Import/export information
-- Embed files into applications -- Move data between Word and Excel
Able to demonstrate ability to use / locate devices (drives, files, printers) attached to network
Able to demonstrate ability to send and receive emails , find, open and save documents and files, perform data entry
Able to demonstrate ability to use internet explorer for web browsing , send documents to pre -configured printer
Able to demonstrate basic math skills (division, multiplication, percentages)
Able to demonstrate business maturity and professionalism
**
Workers acting as first responders require basic use of MS Office , sufficient to maintain reporting in Excel; web access knowledge and
Internet skills, plus proficiency in PC connectivity to printers as well as printer configuration (setting default parameters)**
EXPERIENCE: Experience in a Customer Service environment (minimum 1 year)
$12/hr
12 MONTHS
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.