HCM Associate (Coordinator)

ROLE OVERVIEW - HCM Associate (Coordinator)

The Human Capital Management (HCM) Associate supports the effective delivery of core people operations, performance management, learning and development, employee data administration, compliance documentation, and employee communications. This role helps ensure that employees and managers have the tools, guidance, and operational support needed to succeed throughout the employee lifecycle.

The ideal candidate is highly organized, discreet, service-oriented, and comfortable managing multiple priorities in a fast-paced environment. The ideal candidate also brings strong attention to detail, sound judgment with confidential information, and a commitment to creating a positive, consistent employee experience.

RESPONSIBILITIES

• Serve as a first point of contact for routine employee and manager questions and requests, as well as a contact for vendors supporting HCM recognition, learning & development, and training activities
• Collaborate with other HCM team members to coordinate employee engagement programs and company events
• Coordinate travel arrangements for employees and candidates, including scheduling flights and ground transportation, booking accommodation, and handling other trip-related tasks
• Assist with preparing and maintaining accurate HCM calendars, employee records, employment letters, and required documentation
• Support the administration and communication of company policies, procedures, employee programs, and key annual Human Capital processes
• Protect the confidentiality, accuracy, and appropriate use of employee data at all times
• Support special projects related to employee engagement, performance management, learning and development, recognition, and handbooks
• Assist with office administration including coordinating building maintenance/repairs, distribution of mail, and ordering of office supplies, business cards, and branded items for employees

QUALIFICATIONS

• Strong written and verbal communication skills
• Exceptional organizational skills, accuracy, follow-through, and ability to manage competing priorities
• Demonstrated ability to handle confidential and sensitive information with professionalism and discretion
• Ability to work collaboratively across departments and provide responsive, employee-centered service
• Proficiency with Microsoft Office, particularly Outlook,Word, and Excel
• Experience using an HRIS or similar platforms / systems (UKG preferred)
• Working knowledge of HR practices, employee records management, confidentiality standards, and employment-related documentation
• 1-3 years of progressive experience in human resources, people operations, or office administration with HR responsibility
• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred; equivalent combination of education and experience will be considered

Location: Dorado, PR, onsite in office

Compensation: salary based on experience + bonus + benefits

COMPANY

Global Rescue is the world’s leading membership organization providing integrated travel risk management services, including medical, security, intelligence and crisis response services to consumers, enterprises and governments. Founded in 2004, Global Rescue’s unique operational model provides best-in-class services that identify, monitor, and respond to threats and emergencies. 

CULTURE

Global Rescue isn’t your average place to work and that’s why we’re comfortable saying we’re not for everyone. Our team of passionate, mission-driven professionals are reinventing the travel risk and crisis management industry and helping save lives every day. We are a high-performance organization operating on a global scale. Our team is made up of driven, passionate, adventurous, team players who have a “get it done mentality.” The overall ethos is “no job too big or too small;” this is a place where one needs to be prepared to roll up your sleeves and get things done no matter your title.  The culture of the office is fast-paced, collaborative and ever-changing so there is always a buzz, you’ll never get bored or too comfortable working at Global Rescue.