Payments Operations Specialist

About Us

Global Tech Markets’ mission is to help organizations grow, evolve, and thrive. By integrating modern technology with the best people, we drive businesses forward in sustainable and smart ways. We do this by offering a range of specialist services, from which our partners can pick and choose depending on their needs.

Our range of expert services have been crafted to help businesses modernize and thrive at any point in their journey. Whether they’re just starting out and need a hand, or have a huge project in the pipeline, we’re here to guide them and do the heavy lifting where needed. Our range of services includes support, sales, VIP, CRM, Payments, Payouts, Anti-fraud, Risk Management, and more.

Our values center on providing our assistance in a friendly and human fashion, cutting out the corporate tape to deliver a practical and holistic service.

We build trust, and value long-term partnerships that allow our customers, and our team to grow together.

You are the ideal candidate if you have:

• 2+ years of experience in Payments and Finance and understanding of the online payments' environment
• Knowledge of payment providers/services and related flows
• Proven experience with monitoring and building relevant procedures
• Strong understanding of transaction reconciliation and best practices
• Logical and data-driven mindset
• Great MS Excel skills
• Fluent in English
• Great attention to details, well organized and multi-tasking
• Previous experience with Zendesk or other ticketing systems is an advantage

Your Responsibilities:

• Set, maintain and optimize the process between the merchant and Payment providers
• Design and monitor reports that will help collect relevant data about payment methods and its performance
• Keep up to date with the industry best practices in payments processing and recommend implementations as per the business needs
• Optimization and automation across all payments related verticals (costs, performance and approval rates, user experience etc.)
• Develop new operational workflows to increase efficiency across the department
• Provide assistance to Compliance, Marketing, Risk, and Customer Support teams

Our reward to you is:

• Competitive remuneration package.
• Food vouchers.
• Premium Health Insurance coverage.
• Discount on Multisport / CoolFit card.
• Free snacks and beverages in the office and Happy Hour on Fridays.
• Team-building events and activities.
• Modern environment with colleagues ready to share their experience.
• Opportunity to lead challenging and interesting projects by turning your ideas into reality.
• Great office location in Sofia, Office X, blvd 51 Cherni Vrah, next to Mall Paradise.

If you are interested, please send us CV in English.

All applications will be treated in the strict confidentiality and only the approved candidates will be invited to an interview!