The Software Support Engineer (Post Sales) provides technical support, implementation assistance, system troubleshooting, and user training for deployed software solutions. This role acts as the subject matter expert for software-related enquiries, ensuring successful customer adoption, system performance, and ongoing operational support while collaborating with customers and internal teams to deliver an excellent customer experience.
· Installation of system in customer site
· Provide field training for customer on system operations
· Working closely with customers, sales and sales support team to solve issues.
· Proposed creative ways to configuration our product software to meet customer’s needs
· Be the Subject Matter Expert for all software enquiries and support queries from other departments
· Plan and train relevant parties on software related matters
· Manage to perform comprehensive testing to validate software performance and stability before installation
· Manage to perform system (hardware and software) integration certification test on our partners’ application before actual deployment
· Lead to analyse and troubleshoot field problems that are related to software
· Lead to create / update documents such as software configuration, test data, user guides and etc
· At least 3 years of relevant experience
· Diploma or Degree in computing or related IT certification
· Networking skills and understanding
· Java
• SOAP Interface (MUST)
• Windows script writing
• Serial Communication (MUST)
• DLL handling
• C++
• VB and VBA (Optional)
• Excel macro (Optional)
· English language - Excellent
· Excellent communication skills
· Creative and flexible thinker
· Good Troubleshooting skills. (System troubleshooting, Hardware and software)
· Good Interpersonal Relationship
· Can-do attitude
