The Licensing & Facilities Specialist keeps GoAuto's licensed workforce compliant and its offices safe, functional, and well supplied. The role manages professional licensing for approximately 350 CSRs and adjusters across all operating states and beyond, and serves as the primary contact for facilities, vendors, and supplies at the corporate office and branch locations.
Licensing deadlines carry regulatory risk, so this position prioritizes licensing compliance while coordinating facilities work through vendors, district managers, and established service schedules.
? Maintain the system of record for all employee licenses, including each CSR's and adjuster's licenses by state, license numbers, effective dates, and expiration dates.
? Coordinate new resident and non-resident licenses for new hires and for expansion into new states, including application support and payment of state licensing fees.
? Verify licensing status for new hires before they begin licensed work, in coordination with the Talent Acquisition team.
? Process license renewals through NIPR, and through Sircon where a state requires it, such as Texas adjuster renewals.
? File and maintain company appointments, and process appointment terminations within state deadlines when employees separate.
? Track license expiration dates and maintain a calendar of upcoming deadlines by employee and state.
? Send renewal reminders well ahead of deadlines and follow up until each renewal is complete.
? Track continuing education (CE) requirements by state and confirm completion before renewal.
? Assist employees with completing renewal applications when needed.
? Monitor licensing requirements and regulatory changes in each state, and communicate with state licensing boards and Departments of Insurance as needed.
? Provide leadership with regular licensing status reports, and flag gaps or risks before they become compliance issues.
? Escalate non-compliance and processing delays to HR and department leadership promptly.
? Prepare licensing documentation for regulators, clients, and auditors, and participate in market conduct exams, audits, and client reviews.
? Maintain organized digital files of licenses, appointments, and supporting documentation.
? Lead the transition from manual tracking to an automated licensing and producer compliance platform, including vendor evaluation, data migration, and ongoing administration.
? Identify and implement process improvements that reduce manual work and compliance risk.
? Coordinate building maintenance and repairs, including plumbing, electrical, HVAC, and emergencies, for the corporate office and all branch locations.
? Manage and triage facilities requests from district managers, CSRs, and corporate staff through ClickMaint, including branch supply requests such as policy jackets and claims labels.
? Plan and manage branch improvement projects, such as flooring, furniture, and signage, in partnership with district managers.
? Maintain consistent GoAuto branding on exterior signage, pylons, windows, and doors across locations.
? Schedule and oversee pest control, janitorial, and other recurring services, and track maintenance schedules and service records.
? Ensure office equipment, such as copiers and coffee machines, is functioning and serviced.
? Manage building access, including keys and access credentials, in coordination with onboarding and offboarding.
? Coordinate with property management on building-wide issues, and support space planning and office moves.
? Serve as the primary contact for facilities vendors and contractors, coordinating service calls and keeping affected staff informed.
? Build vendor relationships and negotiate service agreements, including regional contracts that improve pricing and response times.
? Maintain records of vendor contracts, maintenance work, and warranties.
? Keep janitorial, kitchen, and office supplies stocked, comparing pricing across Quill, Amazon, and other suppliers.
? Partner with Finance to manage the facilities budget and expenses, including monthly reconciliation in ExpensePoint.
? Ensure communal areas, such as kitchens and restrooms, are clean and functional, and that locations meet safety and building code requirements.
? Coordinate logistics for company luncheons, meetings, and in-office events, including setup and breakdown.
? Perform other HR duties as assigned.
? High school diploma or equivalent required; associate's or bachelor's degree preferred.
? 3+ years of experience in insurance licensing, producer compliance, facilities coordination, or HR operations.
? Working knowledge of insurance producer and adjuster licensing, including NIPR.
? Experience coordinating vendors, contractors, and service requests across multiple locations.
? Strong proficiency in Microsoft Office, particularly Excel.
? Valid driver's license and ability to travel to branch locations.
GoAuto is a family-oriented insurance provider headquartered in Louisiana, currently serving customers in Louisiana, Nevada, Ohio, Texas, and Georgia. Our mission is simple: make auto insurance accessible and affordable for everyone.
When you join GoAuto, you’re not just starting a job—you’re building a career that makes a difference. We believe in the power of promises and the importance of values. That’s why we commit to:
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Go Auto Management Services LLC is a company that provides management services.