Every home deserves a defender. As a Home Guardian - Field Sales & Service Manager, your job is to build and lead the team that makes that promise real—day in, day out, across every neighborhood in your territory.
This isn't a behind-the-desk leadership role. You're in the field alongside your team, modeling what great customer engagement looks like, demonstrating best-in-class service delivery, and showing—not just telling—what it means to be a true Home Guardian. You'll drive new customer acquisition, strengthen service retention, and serve as the critical link between boots-on-the-ground execution and branch-level growth.
You'll directly supervise a team of field sales and service professionals, developing their skills, holding the standard high, and pushing everyone—including yourself—to keep improving. You report to the Regional Manager and operate as a key driver of your branch's success.
The right person for this role leads from the front, thrives in a fast-paced outdoor environment, and genuinely believes that protecting a family's home is worth doing right. If you're the kind of leader who builds people up while delivering results, and you want to be part of something bigger than a sales quota—this is your role.
We got you – Go-Forth: Your home's guardian.
First and foremost, your core values should align with ours:
- Give A Crap - Delight others by owning your role and saying yes. Take pride in how you appear & act & every other detail of the job. Be on time, attentive, & enthusiastic. Act as if the buck stops with you on every aspect of the job.
- Dig With a Flashlight - Lead with Curiosity. Don’t guess. Look. Don’t assume. Test. Stay curious enough to change your mind. Understand the cause of the fire before you grab the hose.
- Fight For Simplicity - Keep it simple & consistent. Focus on how things should be done every time.
- Face It, Fix It - Confront challenges directly and address issues head-on. A bias for action and powerful conversations drive our progress. It’s about getting it right rather than being right.
- GROW! Fast. - Two things are guaranteed: things will change. And they’ll change quickly. So we grow fast. As people. As a team. As a business. Learn quickly. Adapt quickly. Improve constantly. We happen TO the world.
Key Responsibilities:
Field Sales & Service:
- Operate a company vehicle to travel between customer locations daily, adhering to all traffic laws, Go-Forth vehicle use policies, and applicable state regulations.
- Actively engage in sales activities including prospecting, lead generation, and closing deals to meet or exceed assigned revenue targets.
- Conduct in-home visits and consultations to assess customer needs and recommend appropriate pest control products or service plans.
- Provide exceptional customer service throughout the sales process and ongoing service relationship, resolving complaints and inquiries promptly.
- Ensure customer satisfaction by maintaining positive, professional relationships and following up on service outcomes.
- Document customer interactions, service records, and sales activity accurately in the company's CRM system.
- Operate a company vehicle to travel between customer locations daily, adhering to all traffic laws, Go-Forth vehicle use policies, and applicable state regulations.
Team Supervision & Support:
- Supervise and coach a team of sales and service professionals to achieve individual and team performance targets.
- Lead by example by demonstrating best practices in sales techniques, customer service, and product knowledge.
- Provide ongoing training, guidance, and feedback to team members to enhance their performance and development.
- Monitor team performance, track sales metrics, and implement strategies to drive improvement and success.
- Conduct regular one-on-one check-ins and team huddles to communicate goals and reinforce accountability.
Operational Management:
- Oversee day-to-day operations including scheduling, territory management, and resource allocation.
- Coordinate with internal departments to ensure seamless execution of sales and service activities.
- Manage inventory levels, equipment, and supplies to support field operations effectively.
- Implement and enforce company policies, procedures, and safety standards.
- Review and approve time records, route assignments, and daily field reports as applicable.
Relationship Building:
- Build and maintain strong relationships with customers, partners, and stakeholders.
- Collaborate with departments such as marketing and product development to drive business growth and innovation.
- Represent the company at industry events, trade shows, and community activities to enhance brand awareness.
Other Duties:
- Perform quality assurance reviews on completed service calls to ensure compliance with company standards.
- Additional responsibilities as assigned.
Qualifications Required:
- High school diploma or equivalent required; associate's or bachelor's degree in business, sales, marketing, or a related field preferred.
- Proven experience in sales and service roles, with a track record of meeting or exceeding targets.
- Previous experience in a supervisory or managerial capacity, preferably in a field-based environment.
- Excellent communication, leadership, and interpersonal skills.
- Strong problem-solving abilities and decision-making skills.
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.
- Proficiency in CRM software, sales tools, and Microsoft Office suite.
- Valid driver's license required.
- Must maintain a driving record that meets Go-Forth's motor vehicle record (MVR) standards throughout employment.
- Must be 21 years of age or older to operate a company vehicle, in accordance with company insurance requirements.
Qualifications Preferred:
- Experience in pest control, home services, or a similar route-based sales and service industry.
- Familiarity with pest control products, treatment methods, and applicable state licensing requirements.
Physical Demands:
- Ability to drive for extended periods, visiting multiple customer locations throughout the workday.
- Regularly required to stand, walk, bend, stoop, crawl, and work in confined spaces such as attics and crawlspaces.
- Frequently required to lift and carry equipment and supply containers weighing up to 50 lbs.
- Must be able to use hands to handle equipment, apply treatments, and operate handheld technology.
Work Environment:
- Field Based Role
- Primarily field-based with daily outdoor exposure to variable weather conditions.
- Regular exposure to pest control chemicals; proper PPE usage required per company safety protocols.
- Schedule may include early mornings, evenings, or occasional Saturdays based on operational needs.
