Program Management Lead - WebOps - Shared

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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

Role Overview
As a Senior Technical Program Manager at Google Operations Center, you will serve as a strategic operational lead, responsible for orchestrating complex, cross-functional programs to ensure seamless execution and delivery. You will function as the primary bridge between technical teams and executive leadership, translating intricate technical challenges into high-level business insights. The ideal candidate will possess the capability to navigate organizational ambiguity, facilitate strategic alignment across diverse stakeholders, and provide decisive leadership during high-stakes product launches to ensure operational excellence.

Position Responsibilities

• Program Orchestration & Delivery: Define dependencies, clear operational bottlenecks, and track program velocity to ensure predictable delivery. Synthesize complex project tracks into a cohesive program roadmap.
• Support for Critical Launches: Serve as the operational lead for high-stakes, time-sensitive product or feature launches. Establish launch readiness criteria, run "go/no-go" checkpoints, and create hypercare support plans for post-launch stability. Manage real-time risk mitigation and lead fire-drills when unforeseen blockers threaten launch dates.
• Stakeholder Management: Act as the primary interface between working execution teams and executive leadership. Manage competing priorities across departments, aligning diverse agendas around shared program objectives. Proactively identify alignment gaps and facilitate strategic trade-off decisions with senior stakeholders.
• Communication & Collaboration: Translate technical complexities into clear, business-focused updates for non-technical teams and executives. Establish standard operating procedures for status reporting, ensuring a single, accurate source of truth for the program's health. Foster an environment of transparency, ensuring risks are flagged early and constructively.
• Cross-Functional Coordination: Bridge organizational silos by facilitating cross-functional syncs, workshops, and retro meetings. Ensure resource allocations match program priorities across engineering, product, design, and operations.

Minimum Requirements

• Experience: 10+ years of experience in program or project management, ideally leading complex, cross-functional initiatives in a physical or operational setting.
• Methodology Expertise: Strong proficiency with project management tools and methodologies. PMP, Scrum Master (CSM), or equivalent certification is a strong plus.
• Technical Experience: Basic knowledge of Java, HTML, and CSS, or equivalent Technical Program Management experience.
• Communication Skills: Exceptional verbal and written communication skills, communicating technical work to non-technical executive teams, with a proven ability to influence without authority and present to senior executives.
• Adaptability: Comfortable navigating ambiguity, managing competing priorities, and pivoting quickly in a fast-paced environment.
• Bachelor’s degree in Business Administration, Project Management, Computer Science, or a related field.

Preferred Qualifications

Having as many of these specific qualifications is a plus, but transferable skills/experiences may be equally valuable:

• Preferred Certifications: Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or Project Management Professional (PMP) certifications are strong indicators of qualified candidates for this role.

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage

• We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums

• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at [email protected].