Seasonal Customer Care Representative

Want to help us bring happiness to the world? Want to join an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure and people? Then this is the place for you.

As proud bakers and chocolatiers and custodians of iconic global brands, we don’t compromise on the quality of ingredients in our products or on the people we hire. We are looking for entrepreneurial spirits who share our passion for bringing happiness to our consumers and who embody our Winning Traits.

To succeed at pladis you need to be purpose-led, resilient and positive to succeed here because we expect pace and agility, we insist on collaboration and demand accountability. If that is your thing, then pladis offers global ambition, a clear Vision and roadmap for success, challenge, and unrivalled opportunities to learn and make an impact

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PURPOSE:

This position is focused on engaging Godiva’s existing customer base to strengthen relationships and drive business growth. The role is responsible for proactive outreach aimed at customer retention, identifying opportunities to expand partnerships, and ensuring continued satisfaction and loyalty.

PRINCIPAL ACCOUNTABILITIES:

The successful candidate will be able to:

• Make and manage inbound and outbound calls/emails in a timely manner.

• Keep records of all conversations in our Gladly system.

• Send quotes to customers, as needed.

• Place orders for customers, as needed.

• Identify customers’ needs, clarify information, research issues and provide solutions and/or alternatives.

SKILLS AND EXPERIENCE REQUIRED:

• Keeping customer satisfaction at the core of every decision and behavior.

• Strong phone and verbal communication skills along with active listening.

• Customer focus and adaptability to different personality types.

• Familiarity with Gladly platform helpful, but will train

• Previous experience in a customer support role

• Ability to multi-task, set priorities and manage time effectively

• Ability to balance priorities in a fast-paced environment

• Takes pride in work, exhibiting accuracy and attention to detail

• 4 years’ experience in customer service or outbound sales position a plus

• Proficient in MS Office Word, Excel, and Outlook

• Comfortable with learning new computer software programs and processes

QUALIFICATIONS REQUIRED:

High School Diploma

PERSONAL ATTRIBUTES REQUIRED:

• Attention to detail

• Customer Service Orientation

• Flexibility and adaptability

• Ability to work independently and collaboratively

ADDITIONAL JOB DETAILS:

Base starting rate ranges from $19.00 - $24.00 per hour. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. This role is also eligible for a quarterly incentive opportunity.

#LI-Remote

pladis is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.

We operate a strict Preferred Supplier List. If you are a recruitment agency and wish to submit candidate to be considered for this vacancy, you must have agreed to, and signed, our terms of business.
We will not accept CVs from any other sources other than those currently on our PSL. We will not pay a fee for any candidate that has not been represented by a provider on our PSL.