Retail Store Manager
💰 $54,198 – $62,720 annually
đź’Ľ Full-Time Leadership Role
Goodwill Industries of the Chesapeake is seeking an experienced Retail Store Manager to lead operations of a high‑volume Band 3 store with annual sales between $1.0M and $1.49M.
This role is responsible for full store performance, team leadership, production execution, and community impact while advancing Goodwill’s mission.
What You’ll Be Responsible For
Store Operations & Performance
- Lead daily operations of a high‑volume retail store
- Achieve budgeted sales, production, and expense control goals
- Oversee donation processing for resale and salvage
- Ensure timely production flow to the sales floor
- Maintain pricing, grading, and quality standards
- Partner with Recycling Center and Retail Operations teams
- Execute merchandising standards, colorization, and seasonal displays
- Handle cash reconciliation, deposits, and required reporting
- Investigate and address security, safety, and risk concerns
- Communicate regularly with Regional Director regarding store performance
People & Team Leadership
- Hire, train, coach, and manage a team of 12–25 employees
- Conduct performance management, discipline, and terminations in partnership with HR
- Build schedules and assign coverage to maximize efficiency
- Process and approve payroll accurately and timely
- Conduct monthly staff meetings and promote engagement
- Foster a culture of accountability, customer service, and mission alignment
Schedule & Availability
- Full-time leadership schedule
- Weekend availability (Saturday and Sunday) required
- Reliable transportation required for scheduled shifts
Qualifications
- High school diploma or equivalent required
- Three years of retail or related management experience at the Store Manager level or higher
- Goodwill retail management experience may substitute
- Advanced education may substitute for experience
- Valid driver’s license, vehicle insurance, and access to a personal vehicle
Employment is contingent on successful completion of a criminal background check.
Knowledge, Skills & Abilities
- Retail leadership in high‑volume environments
- Financial acumen (sales, margins, expense control)
- Strong merchandising and marketing skills
- Conflict resolution and sound judgment
- Ability to lead diverse teams and communicate effectively
- Working knowledge of Microsoft Word, Excel, and basic internet tools
Physical Requirements
- Lift up to 50 lbs (frequent lifting up to 25 lbs)
- Stand, walk, bend, reach, and use hands throughout shift
- Medium physical demand work environment
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel Requirements
- Up to 25% travel related to banking, operational needs, meetings, or special assignments
- Access to a personal vehicle required
Why Lead at Goodwill?
Goodwill Industries of the Chesapeake offers competitive compensation, leadership autonomy, and the opportunity to manage a mission‑driven business that directly supports workforce development and community programs.
👉 Learn more about benefits and careers:
https://goodwillches.org/about-us/goodwill-careers/
EOE/MFDV Including Disability/Vets
