AR Collections Specialist

GSM Outdoors is looking for a detail-oriented and results-driven Accounts Receivable Collections Specialist to join our Finance team. This role is responsible for managing outstanding accounts receivable, communicating with customers to secure timely payments, and resolving account discrepancies that may delay collection.

The ideal candidate is comfortable communicating directly with customers, handling difficult conversations professionally, and balancing strong customer relationships with the need to achieve collection goals. This is a hands-on role that requires strong organization, attention to detail, sound judgment, and the ability to manage a high volume of accounts.

Position Summary

The Accounts Receivable Collections Specialist is responsible for monitoring aged receivables, contacting customers regarding past-due balances, researching and resolving account discrepancies, and maintaining accurate collection records. The role will work closely with customers and internal teams to ensure timely payment of outstanding balances and support the overall health of the company's accounts receivable portfolio.

The successful candidate must be able to perform the essential functions of the position with or without reasonable accommodation.

What You'll Do

Collections & Accounts Receivable

• Monitor and maintain assigned accounts receivable balances and aging reports.
• Contact customers by phone and email regarding past-due invoices and outstanding balances.
• Follow up consistently to secure timely payment of open account balances.
• Establish and maintain professional relationships with customers throughout the collection process.
• Research customer accounts to identify payment issues, discrepancies, and outstanding items.
• Work with customers and internal teams to resolve account discrepancies and facilitate payment.
• Assist with billing activities as needed.
• Maintain accurate and timely documentation of collection activity, customer communications, and account status.

Claims & Account Management

• File, track, and maintain customer claims through customer portals and internal spreadsheets.
• Research claims, deductions, and other issues that may impact customer payments.
• Monitor outstanding claims and follow up to ensure timely resolution.
• Maintain organized and accurate supporting documentation.
• Identify recurring issues and communicate trends or concerns to management.

Customer & Cross-Functional Support

• Communicate clearly and professionally with customers, coworkers, supervisors, executives, vendors, and other business partners.
• Handle difficult or high-tension customer situations with professionalism, confidence, and sound judgment.
• Collaborate with internal teams to research and resolve billing, payment, and account issues.
• Proactively engage team members and business partners to identify solutions and improve processes.
• Perform other duties and special projects as assigned.