Support Accurate Cash Management & Customer Account Operations
GSM Outdoors is seeking a detail-oriented and organized Cash Application Specialist to join our Finance team. This role is responsible for accurately applying customer payments, maintaining accounts receivable records, researching account discrepancies, and supporting the overall accuracy and efficiency of the cash application process.
The ideal candidate is highly organized, comfortable working with financial data, and able to manage a high volume of transactions while maintaining a strong level of accuracy. This position will work closely with internal teams, customers, and other business partners to research and resolve payment discrepancies and ensure customer accounts remain accurate and up to date.
Position Summary
The Cash Application Specialist is responsible for processing and applying customer payments, including cash, checks, credit card transactions, and other forms of payment. This position maintains accurate accounting records, researches account discrepancies, processes authorized deductions and adjustments, and supports the reconciliation and reporting of accounts receivable activity.
The Cash Application Specialist will play an important role in maintaining accurate customer accounts and supporting timely and efficient cash collection processes.
An individual must be able to successfully perform the essential functions of this position with or without reasonable accommodation.
What You'll Do
Cash Application & Payment Processing
- Accurately post customer payments by recording cash, checks, credit card transactions, and other forms of payment.
- Apply customer payments to the appropriate invoices and accounts.
- Verify payment information and supporting documentation to ensure accurate transaction processing.
- Research and resolve unapplied cash and payment discrepancies.
- Maintain accurate and up-to-date cash application records.
- Process authorized adjustments related to customer accounts.
Accounts Receivable Support
- Maintain accurate customer accounts receivable records.
- Update receivable balances by reviewing and reconciling outstanding invoices and payments.
- Research customer account activity and payment history to identify discrepancies or outstanding balances.
- Assist with resolving customer account issues and payment questions.
- Review customer payment plans, payment history, credit information, and account activity to support collection resolution.
- Assist with the identification and resolution of valid or authorized customer deductions.
- Coordinate monthly transfers and reconciliations related to accounts receivable activity.
- Verify account totals and prepare reports as needed.
Reconciliation & Reporting
- Research account discrepancies and work with internal departments and customers to resolve issues.
- Reconcile payment activity and customer accounts to ensure accuracy.
- Maintain organized accounting records and supporting documentation.
- Prepare and maintain reports related to cash application and accounts receivable activity.
- Identify trends, recurring discrepancies, and opportunities to improve processes and accuracy.
Collaboration & Customer Service
- Communicate professionally with customers, vendors, coworkers, supervisors, and leadership.
- Respond to account and payment inquiries in a timely and professional manner.
- Partner with Accounts Receivable, Accounting, Sales, Customer Service, and other departments to resolve account issues.
- Proactively engage team members and business partners to identify solutions and improve processes.
- Provide professional telephone and written communication when working with internal and external stakeholders.
General Accounting Support
- Maintain accounting records and documentation in accordance with company procedures.
- Support the Accounting team with special projects and other activities as needed.
- Assist with process improvements designed to increase accuracy, efficiency, and productivity.
- Accomplish accounting and organizational objectives by completing related duties and responsibilities as assigned.
