GoodTime is the leader in complex interview scheduling automation for enterprise talent teams. Built for scale, our platform handles the complexity others can’t — automating every type of interview, from multi-day panels across time zones to high-volume hiring events, with unmatched speed and precision.
Behind every seamless schedule is our digital workforce of AI agents that eliminate delays, surface insights, and keep hiring teams perfectly in sync. Leaders at companies like Databricks, Aon, HubSpot, and HelloFresh trust GoodTime to orchestrate smarter, faster, people-first hiring experiences for their candidates, interviewers, and talent teams.
Our Culture of Entrepreneurship is built on three pillars; autonomy, accountability, and collaboration. As a teammate at GoodTime, you will need to rely on and embody these traits, own your role, and balance autonomy with company alignment.
You might be a good fit for GoodTime if you:
The Role:
We are currently looking for a Customer Success Manager. This role will partner directly with our Small Business and Mid-Market customers to support their recruiting operations. It is your job to make it easy for customers to love GoodTime! You will make our customers feel heard and taken care of!
Our ideal candidate is very technical and will dig into the product to become an expert. They are excellent at standing up success plans; designing and delivering EBR/QBRs; facilitating product adoption and enablement; communicating customer needs to our Product & Engineering teams; collaborating to drive renewals and expansions; and more.
GoodTime CSMs are responsible for driving product adoption by building exceptional relationships and intimately understanding our customer’s processes and challenges in order to influence their workflows.
Travel: 10%
What Success Looks Like:
About You:
Commitment to You
The more diverse and inclusive the workplace, the more our product, community, and company can flourish. As a prospective teammate, we don’t expect you to “check” every box here. If you believe in the vision and values at GoodTime, please apply! We’re proud to support and be an ally to the BIPOC community, women, veterans, and those recovering from the various effects of the pandemic.
Benefits/Perks
Fully Remote - United States or Canada
Please Note: No 3rd Party Agency/Recruiters will be considered.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
GoodTime elevates the entire hiring experience with human-centric AI, all while automating 90% of interview management tasks. Trusted by global talent teams at companies like Hubspot, Spotify, Priceline, and Lyft, our platform not only automates interview scheduling but also keeps candidates and interviewers deeply engaged throughout the hiring journey. Gain access to powerful insights and AI-driven recommendations to streamline processes and ensure every interviewer is always well-prepared. The result? Exceptional candidate experiences that consistently land you top talent. With advanced features like automated multi-day interview scheduling, SMS and WhatsApp communication, workflow automation, intelligent interviewer selection, and powerful data and benchmarking reports, we're helping enterprise companies cut their time-to-hire in half. Learn more at goodtime.io