Development & Training Specialist - School of Retail

SUMMARY

Develops, coordinates, and conducts training programs for the organization and clients by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES are listed below in order of importance, from most important to least important:

Collaborates with subject matter experts to determine training needs and to create and revise curriculum, program materials, job aids, manuals, multimedia visual aids and reference works to meet training needs (this also includes reviewing off-the-shelf products as needed.)

Develops the skills of the organization and clients by using effective training techniques to deliver such programs as new team member orientation, customer service, computer skills , job readiness skills safety training, management and leadership development, and adaptations to changes in policies and procedures.

Helps line managers, supervisors and divisions (as assigned) solve specific training problems, either on a one-to-one basis or in groups.

Creates the train-the-trainer process to assure consistency and use of training materials for training delivery.

Selects or develops testing and assessment tools to evaluate effectiveness of training.

Participates in Divisional Leadership Team meetings when requested.

Enters training related data into appropriate databases of required and completed training courses.

Develops and maintains knowledge of external resources and trends to maintain up to date and relevant training content.

Maintains an understanding of referral sources for community support services and employment opportunities.

Collaborates across GISP to develop and maintain understanding of referral sources for community support services and employment opportunities.

Maintains library of training materials and resources.

Follows the Rights of Participants and CARF standards.

Works in a hybrid environment; including in-person, virtual and via phone.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

ADDITIONAL RESPONSIBILITIES

Performs other job-related tasks as assigned by the Manager, Goodwill University.

LEADERSHIP COMPETENCIES

To perform this job successfully, an individual must demonstrate the following competencies defined for a TEAM Leader within Goodwill’s Leadership Competency Model and in alignment with our Core Values and Strategic Vision:

Mission & Community Oriented:

• Commitment to Goodwill’s Mission & Core Values – Models and champions Goodwill’s Mission and Core Values
• Commitment to Inclusion – Champions inclusion activities, strategies, and initiatives
• Community & Service Driven – Models high-level services that differentiate Goodwill from other organizations

People Oriented:

• Relationship-Building Skills – Effectively models approachability and openness
• Communication Skills – Effectively tailors communication to the appropriate audience
• Commitment to Development – Encourages staff to utilize tools to support their development

Results Oriented:

• Commitment to Quality Results – Encourages staff accountability for meeting goals and producing high-quality results
• Business Acumen – Effectively transfers learning from one situation to another
• Stewardship – Effectively works within financial guidelines and reports all financial irregularities immediately to management

Personal Development Oriented:

• Emotional Maturity – Tempers personal emotions and escalates sensitive issues to the appropriate level of management
• Integrity – Effectively models sound professional ethics
• Capacity for Change – Champions the awareness and impact of change