Career Navigator - FT

Work Location:

300 Mabry Street, Tallahassee, FL 32304

Primary Function:

The Career Navigator initially assists individuals with career exploration, career pathway development, and resources to overcome obstacles and barriers. The Navigator then connects individuals to other members of the Goodwill team and partners in the community who can assist the individual with work-readiness skills, career training, job search, job referrals, and job placement/retention.!!The Career Navigator is responsible for conducting weekly individual or group intake assessments and creating individual career development plans. This includes finding solutions to barriers and challenges and ultimately documenting progress toward goals. The Navigator oversees each individual’s journey from the initial intake all the way through job placement and retention. The Navigator maintains close communication with all involved staff and community partners to ensure the needs and concerns of each participant are addressed and the goals of each participant are met.

Essential Functions:

• Provide case management for participants through Case Worthy.
• Work with participants to determine specific needs, assist in accessing resources of partner agencies.
• Monitors participant’s process that includes prompt response to participant’s issues, monitoring progress in workshops and training courses following up on individual plan goals.
• Make recommendations for Skills to Succeed, Career Campus and additional resources needed for participant’s successful completion of development plan.
• ssist participants in enrollment and registration process at post-secondary/vocational institution in line with career plan.
• Conduct intake assessments, focusing on career exploration, career goals, and barrier solutions. Resulting in a comprehensive Career Development Plan involving other Goodwill staff and other partner organizations.
• Ensures that seamless and comprehensive services are delivered to the individual providing coordinated service options and resources to meet their needs, resulting in positive outcomes for individuals served.
• Serve as the main contact and coordinator for the individual and other involved partners, persons, or agencies.
• Enter all case management information in the client tracking system weekly to support organizational goals.
• Responsible for relationship development with a variety of public and private enterprises to gain access to available community resources designed to meet the various needs of the employee as identified in their career and training plan.
• Conduct participant and employer outreach and actively research opportunities to assist participants entering employment in the career pathway chosen.
  Identify and solicit commitments from possible sources of employment/apprenticeships from area employers in the targeted industry.
• Develop and maintain relationships with prospective stakeholders who include but not limited to participants, parole/probation officers, training site vendors, educational partners, internships sites and employers.
• Track all job development activities, workshops, classes, internships and all case management activities in databases (Case Worthy).
• Ensures data accuracy in databases for assessments, enrollments, case-management services 30, 60, 90, 180, 270, and 365-day follow-up, referrals, Individual Development Plan (IDP) and career pathway training updates.
• Build and maintain participants case files.
• Submit all required and/or requested documentation by assigned due dates.
• Build relationships with appropriate departments and staff to enhance the job readiness/training.
• Document experience of each participant and facilitate progress towards completion of training and successful employment and financial goals.
• Support other workforce development activities to include the completion and development of client materials (new and updated), conducting job readiness classes, conduct financial and digital literacy classes, and coordinate referrals to financial services, including the Change Machine platform.
• Perform other duties as assigned.

Competencies:

Handling Multiple Tasks
Clear Communication
World Class Customer Service
Basic Computer Skills
Protecting the Brand
Understanding Diverse Needs

Requirements:

Demonstrate experience in career development, job development and job placement required.
Ability to develop and facilitate engaging career development related workshops to groups.
Self-directed and motivated.
Effective team player.
Comfortable and adept with using computer and mobile computing technology like Wi-Fi, laptops, smart phones, Microsoft Office products, Google web-based products, databases, etc.
Demonstrate sensitivity to the needs of students.
Demonstrate organizational and office skills in developing, managing and tracking program materials, processes, and procedures.
Effective human services skills such as coaching, mentoring, supervision, motivation and tracking of such services required.
Previous experience developing relationships with prospective employers required.

Qualifications:

Basic knowledge of computers, Microsoft Office, and other relevant software applications
Keyboard skills.
Case Management experience.
Associates degree in Human Services Required; Bachelor’s Degree preferred.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls.
Specific vision abilities required by this job include close vision and the ability to adjust focus.

Typical Work Environment:

Primary duties are performed in an office environment.
The noise level in the work environment is usually moderate.
While performing this job, employees will be working alongside others with social, mental, and emotional disabilities. As well as barriers such as social economic statuses, education, and justice involved.

Mission Contribution:

Support Goodwill's mission by directly providing training, education, and employment to individuals with disabilities and other barriers to employment, helping them reach their fullest potential and achieve greater independence. Through your role, you contribute to empowering individuals and strengthening our community.