Reentry Program Manager - FT

300 Mabry Street, Tallahassee, FL 32304, United States

Primary Function:

This position will be dedicated to supervising, managing, and overseeing the daily activities of the Ignite 2.0 Reentry Program and is responsible for producing the outcomes of the grant. Will work with collaborative grant partners and Goodwill staff, enabling the program to provide holistic services to the justice system-involved individuals aged 18 to 24. In addition, this position will act as one of the liaisons with Goodwill Industries International, develop community partners, identify resources and gaps, track and report program and financial data to ensure program goals are met and exceed established expectations.

Essential Functions:

• Participates in developing and implementing policies and procedures, and goals for the Ignite 2.0 Reentry program, ensuring expectations are met and exceed established goals.
• Ensuring the contract is carried out as specified by the contract guidelines and the proposal.
• Manages a caseload of participants and works proactively with individuals served.
• Reviews referrals, case records, program and satisfaction evaluation information; conducts file audits to ensure quality and performance standards meet CARF standards.
• Oversee performance standards and ensure effective consumer-centered programs and quality assurance systems, including the GII statistical report (ASR), are kept up to date and reported on time and in compliance with all applicable laws, CARF standards, and state regulations.
• Trains, supervises, and evaluates Ignite 2.0 Reentry program staff.
• Reviews and approves program partners' reports and expenditures prior to submitting them to the VP of Mission Services for final approval and fiscal staff for submission.
• Provide world-class customer service to all customers (internal and external).
  Maintain confidentiality with information such as case notes and client information.
• Conducts self as a good role model by following Goodwill organizational policies and procedures; maintains a neat, professional appearance.
• Establishes and maintains positive relationships with other community agencies to assure consumers are effectively served and demonstrated community needs are met.
• Oversee program marketing, networking, leveraging of outside resources and community partnerships; participate in funding opportunities.
• Consistently arrives at work on time and notifies supervisor of absence or tardiness in advance.
• Participates with Mission Services leadership to implement the Opportunity Accelerator Framework within all Mission Services.
• Meets regularly with Reentry case managers; identifies needs and solutions, and supports staff.
• Revise departmental program plan, budget, and marketing plan within established expense to revenue and other parameters.
• Responsible for working cooperatively with all Goodwill staff to ensure the success of all Goodwill functions and operations; safeguards company property (including donated goods) and employees; reports any incident of accident, theft, fraud, waste, or unauthorized possession of company property to the VP of Mission Services within 24 hours of the incident.
• Participates as a fully involved management team member, maintaining a positive and effective cooperative working relationship with all workforce staff.
• Contributes creatively with the Mission leadership team to seek solutions to department needs and in alignment with the department's vision.
• Attends and participates in staff and collaborative partner meetings, training classes (on and off-site) at partnering locations, case management meetings, and other meetings as requested or required; updates curriculum and program calendar as requested.
• Attends all training sessions and obtains minimum required professional development training hours annually as required by Goodwill.
• Assists in the development and monitoring of grant budget.
• Establish, maintain, and expand relationships with key partners, including Goodwill Retail, employer partners, Florida Department of Corrections, Leon County Sherriff's Department, Department of Juvenile Justice, Tallahassee Community College, Georgia Technical Institute, Probation and Parole, Tallahassee Corrections organization, and others
• Produces outcomes grant reports as required by supervisor, partners, and grantor.
• Performs other duties as assigned that would lead to the successful operation of program, department, team, and mission.

Competencies:

Handling Multiple Tasks
Coaching & Mentoring
Advanced Computer Skills
Clear Communication
Organized Work Habits

Supervisory Responsibilities:

Leads Team of 6-10 Employees
Oversees Department Operations
Manages Operations at a Single Location
Develops and Implements Team Strategies
Ensures Compliance with Policies and Procedures
Coordinates Team Training and Development

Requirements:

Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Respond promptly to customer needs; solicits customer feedback to improve service; Respond to requests for service and assistance; meets commitments.
Teamwork: Excellent customer service skills, organizational skills and oral communications skills are expected and must be demonstrated during the course of employment; exhibits objectivity and openness to other's views; gives and welcomes feedback. Contributes to building a positive team spirit; puts team's success above own interests; builds morale and group commitment to goals andobjectives; supports the mission of Goodwill Industries – Big Bend, Inc.
Ability to communicate and work effectively with persons served, including young adults from diverse backgrounds, individuals with disabilities, individuals with disadvantaging conditions, and the public. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; ability to speak effectively before groups of clients, the public, or employees of Goodwill; speaks clearly and positively in positive or negative situations; listens and gets clarification; respond well to questions; participates in meetings; communicates changes effectively; builds commitment and overcomes resistance; approaches others in a tactful manner; treats others with respect and consideration regardless of their status or position; prepares and supports those affected by change.
Mathematical: Ability to perform mathematical calculations involved in budgeting and determining percentages.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to adapt and interpret established practices and procedures to cover problems and situations to which their application is not clearly defined; able to work independently with variable work days and hours in a sometimes-hectic environment with periods of high-stress; identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; Works well in group problem solving situations; uses reason even when dealing with emotional topics; displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; Includes appropriate people in decision-making processes; makes timely decisions; prioritizes and plans work activities; uses time efficiently; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan. Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals; develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data.
Measures self against standard of excellence; pursues training and development opportunities; Strives to build knowledge and skills continuously; shares expertise with others; sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; applies feedback to improve performance; volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Inspires respect and trust; displays passion and optimism; encourages others to fulfill the mission; provides inspiration to peers; focuses on solving conflict, not blaming; Listens to others without interrupting; Remains open to others' ideas and tries new things; displays passion and optimism; supports and upholds organization's goals and values; benefits organization through outside activities.
Must be proficient in performing word processing on the computer with extensive knowledge of Microsoft Word, Excel, Outlook, and PowerPoint computer software programs. Must be proficient in the use of client management database systems.
Follow all company policies and procedures and all local, state, and federal laws concerning employment to include, but not limited to, I-9 information, EEOC, Civil Rights, and ADA.
Always maintain the confidentiality of company records and information.
Maintain a professional image.

Qualifications:

Program management and three years of supervisory experience are required.
Bachelor’s degree from accredited college or university in Rehabilitation Counseling, Social Work, Human Services, Criminal Justice, or a related field. Master’s Degree preferred.

Physical Requirements:

While performing the duties of this job, the employee may be required to occasionally move about inside the office to access file cabinets, office machinery and meet with participants.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
Regular need to travel around the service area.
May be required to work evenings and weekends.

Typical Work Environment:

While performing this job, the employee is exposed to weather conditions prevalent at the time but works primarily indoors and/or at facility entrance.
The noise level in the work environment is usually moderate.
While performing this job, employees will be working alongside others with social, mental, and emotional disabilities. As well as barriers such as social economic statuses, education, and justice involved.

Mission Contribution:

Support Goodwill's mission by directly providing training, education, and employment to individuals with disabilities and other barriers to employment, helping them reach their fullest potential and achieve greater independence. Through your role, you contribute to empowering individuals and strengthening our community.