Assistant Store Manager

Do you want your career to have a purpose? Here at Goodwill Industries of New Mexico (GINM), your work changes the lives of people with barriers to employment. Come be a part of our fantastic management team, here you are an important asset in the operation of our Goodwill store. GINM is looking for an Assistant Store Manager with an outgoing personality who can thrive in a fast-paced work environment as well as lead and motivate your team. We are a second chance employer offering advancement opportunities. Your day-to-day responsibilities will include customer service, training employees, assists in planning, coordination and direction in daily activities related to the successful operation of the retail store. We are committed to giving our employees what they need to be successful. Offers health insurance, a retirement program, work-life balance, alongside other benefits.

Starting at $16.25/hour. Guaranteed 38 hours a week.

Essential Duties and Responsibilities:

• Exhibit excellent customer service skills as related to your position.
• Creates a positive public image of Goodwill by maintaining a clean store environment, attractive displays, and presentable and personable staff.
• Answers and resolves customer’s complaints and inquiries and promotes excellent customer service.
• Communicates merchandise shipment concerns to the store manager.
• Ensures the store is opened and closed at scheduled times; safeguards the store/facility and takes appropriate security precautions when opening and closing.
• Ensures that all store personnel understand and follow Goodwill's loss prevention procedures and policies.
• Communicates and documents progress, concerns and problems to store manager.
• Assists in administrative and clerical details of store operations to include ordering supplies, handling of mail and handling cash as directed by store procedures, etc.
• Prepares and maintains records of store operations including but not limited to daily sales reports, cash deposits and opening/closing reports; ensures daily deposits are made as required.
• Monitors sales floor level of store merchandise and supplies and adjusts as necessary; ensures merchandise pulls are completed weekly.
• Oversees quality of goods going to sales floor.
• Integrates people with barriers to employment into the retail store setting.
• Reconciles cash with sales receipts, keeps operating records and prepares records for accounting.
• Assist in preparing employee work schedules and properly records hours worked.
• Supervises the sales floor (including cashier functions), processing area and donation center to ensure accountability.
• Assist the Store Manager in personnel actions including performance reviews, disciplinary actions etc. with guidance from Management and HR.
• Performs work of retail associate as defined in the retail associate job description- as needed.
• Ensures HIPAA compliance.
• Responsible for the safety of all persons served and staff under his/her supervision.

Supervisory Responsibilities: In conjunction with the Manager, directly supervises employees in the assigned store/facility. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees, planning, assigning, and directing work; assist with appraising performance; rewarding and disciplining employees; assist with addressing complaints and resolving problems with guidance from management.