Retail Lead

You want more from your job; you want a sense of fulfillment. You want a career with opportunities, to learn and grow. You want Goodwill Industries of New Mexico (GINM), where the power of work can transform your life, and the lives of others. GINM is looking for an enthusiastic, career-minded Retail Lead to assist our customers and support our mission, which is to provide skills training, job placement and social services to New Mexicans. We are a second chance employer offering advancement opportunities. Day-to-day responsibilities consist of customer service, training employees, assist the Manager/Assistant Manager in planning, assigning and directing work, cash accountability and securing company assets, just to name a few. GINM is committed to providing employees what they need to be successful. Goodwill offers competitive pay and benefits, work-life balance, and the opportunity to make a difference. What are you waiting for? Apply today!

$14.75/hour, guaranteed 38 hours a week.

Essential Duties and Responsibilities:

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

• Adherence to the attendance and punctuality policies of Goodwill
• Exhibit excellent customer service skills as related to your position.
• Answers and resolves customer’s complaints and inquiries and promotes excellent customer service.
• Closes store, reconciles cash with daily sales reports and secures store/facility in the absence of the Store Manager and Assistant Manager.
• Supervises the sales floor, processing area and donation center to ensure accountability.
• Performs work of retail associates, as defined the retail associate job description.
• Maintain confidentiality of all privileged information.
• Performs other incidental and related duties as required and assigned.
• Assists in training, supervising and mentoring retail associates in store procedures and policies.
• Stocks and maintains merchandise on sales floor.
• Promotes sales by setting up displays and arranging merchandise.
• Receives cash, credit card payments etc. for goods; issues change and receipts; assists customers in the accurate application of their transaction according to established policies and procedures.
• Opens store and prepares the store/facility for business in the absence of store manager and assistant manager.
• Prepares and maintains records of store operations including but not limited to daily sales reports, cash deposits and opening/closing reports.
• Communicates and documents progress, concerns and problems to Store Manager and/or Assistant Manager.
• Attends and participates in regularly scheduled staff meetings.
• Observes behavior of customers entering operation; reports suspicious behavior to supervisor or security.
• Operates material handling equipment.

Supervisory Responsibilities: In conjunction with the Manager and/or Assistant Manager, supervises employees in the assigned store/facility and as directed. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees, planning, assigning, directing work, cash accountability and securing company assets.