Every year hundreds of thousands of men and women who served our country sleep in the streets and millions more struggle every day to keep afloat; if you have a degree or case management experience and want to help these veterans, then you belong with us at Goodwill Industries of New Mexico (GINM) as a Veterans’ housing case manager. GINM is a part of a national effort to end veteran homelessness, since 2011 and has helped cut the national number of veterans experiencing homelessness almost in half! GINM is a non-profit corporation with 16 stores throughout the state and the Supportive Services for Veteran Families (SSVF) program is one of the largest community-based social services programs that we offer. Our team members use SSVF to provide case management, financial assistance, healthcare navigation, legal services, and community advocacy along with a heaping dose of compassionate care to find and save veterans’ homes. Individuals with lived experience with homelessness and/or military service are strongly encouraged to apply. Goodwill Industries of New Mexico offers competitive pay, health insurance, a retirement program, work-life balance, alongside other benefits.
Starts at $23/hour, negotiable depending on qualifications, guaranteed 38 hours a week.
Essential Duties and Responsibilities:
- Adherence to the attendance and punctuality policies of Goodwill.
- Exhibit excellent customer service skills as related to your position.
- Contacts participants and provides case management services to assigned caseload as required by the program guidelines and scope of work.
- Travel as required based on caseload, scope of work.
- Orientates participant to GINM policies and procedures including rights and responsibilities of the person served, GINM's mission, programs and services, grievance procedures and confidentiality policies and procedures.
- Provides case management for participants; refers to other support services as needed, such as medical evaluation and treatment, and social services.
- Builds and maintains collaborative relationships with community agencies.
- Maintains case records containing pertinent, accurate and current information; documents all contact made with each participant in a timely manner.
- Completes all required documentation within designated timeframes including but not limited to case notes, program documentation and required reporting.
- Review and submit program documents such as participant budgets, reimbursements and other required program documentation as outlined in the program contract.
- Completes, verifies and submits monthly billing according to established timeframes.
- Ensures accurate caseload by closing all inactive cases on a monthly basis.
- Attends staff meetings; provides updates on persons served with complex issues and receives new referrals.
- Maintains standards and practice in accordance with applicable laws, regulations and requirements, as well as professional standards; complies with contract guidelines and regulations.
- Enhances professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops.
- Ensures HIPAA compliance.
- Responsible for the safety of all persons served under his/her supervision.
- Implements CARF standards into all programs and follows professional ethics as set in the Code of Conduct/Business Ethics policy.
- Maintains confidentiality of all privileged information.
- Performs other incidental and related duties as required and assigned.
