At Goodwill of South Central Wisconsin, great work starts with great people. We foster a positive workplace where employees are valued, empowered to grow, and connected to a mission that strengthens our communities.
General Summary:
Supervise and support team productivity with guidance from manager, to meet established revenue goals. This role contributes to the DGR purpose, generating funds to help people in our community to live, work and thrive through housing, employment, and supportive services.
Supervisory responsibilities:
- Assists with training employees.
- Supervises the daily workflow of donations, production and store.
- Provides constructive and timely coaching to assist with discipline of employees in accordance with company policy.
Principal Duties & Responsibilities:
- Provide best in class service by greeting and assisting customers, coaching all employees to do the same.
- Monitors customer service and sales staff productivity while operating a register, assigning tills, using proper cash controls, troubleshooting and maintaining efficient customer flow.
- Ensures efficient production flow and production staff productivity working the process as needed, to maximize product output and the value of our donations.
- Delivers a fresh and full store, monitoring staff productivity while placing out a continuous flow of new product according to merchandising guideline, salvaging product and completing assigned floor moves.
- Monitors donor service and donor staff productivity, helping assist donors as needed.
- Trains staff, provides ongoing coaching and follow up.
- Project a positive image of Goodwill in words and actions to internal and external customers.
- Sets the example by following safety and asset protection standards, coaching employees to do the same. Reports concerns to management.
- Accurately enters report data.
- Consistently perform all duties within the framework of our Core Values.
