Job Description
Position Title: E-Commerce Associate – Auction Listing Operations
Department: E-Commerce
Reports To: E-Commerce Manager
Mission Statement
Goodwill Industries of Upstate/Midlands South Carolina provides access, information, and resources to help people improve their lives through the power of work.
Job Summary
- Supports Goodwill’s mission by preparing, photographing, describing, listing, storing, and fulfilling online auction and marketplace products while meeting daily production goals and safety standards.
- Uses tools to streamline photography and listing while verifying accuracy and compliance with Goodwill standards; associates retain responsibility for the final listing content.
Essential Duties & Responsibilities
- Use tablet tools to photograph items, generate listing details, and upload products to ShopGoodwill and other marketplaces (e.g., eBay, Amazon).
- Create accurate labels, tag items, and ensure proper storage and tracking throughout the auction lifecycle.
- Pick/pull sold items from warehouse locations and prepare orders for shipment or customer pickup upon auction close.
- Clean, test, and evaluate merchandise to ensure accurate descriptions and functionality prior to listing.
- Sort, identify, and evaluate jewelry and other small or high-value items, ensuring proper handling and chain of custody.
- Perform quality control checks on E-Commerce shipments from multiple stores; reconcile discrepancies as needed.
- Maintain organized, clean, and safe workstations; follow housekeeping and recycling procedures.
- Navigate warehouse locations safely; operate pallet jacks and related equipment for moving materials.
- Maintain accuracy, punctuality, and completeness of required records and reports.
- Follow all Goodwill policies, safety protocols, and security procedures; report incidents promptly.
- Meet or exceed daily/weekly production targets for items photographed, listed, processed, and shipped.
Other Duties as Assigned
- Assist with sorting computer/electronic donations as requested.
- Perform additional duties to support team operations and mission delivery.
Minimum Qualifications
- Functional reading, writing, typing, and basic math skills; ability to follow verbal and written instructions.
- Ability to learn and use tablets, computers, and mobile devices; comfort with digital workflows.
Preferred Qualifications
- Experience in warehouse, production, retail, or donation-processing environments.
- Familiarity with online marketplaces (ShopGoodwill, eBay, Amazon) and modern listing tools.
- Experience with product photography, item presentation, and preparing merchandise for resale.
Physical Requirements
- Daily activities include standing for extended periods; lifting, carrying, pushing, and pulling; crouching, stooping, kneeling, and reaching.
- Work may occur around dust, odors, variable temperatures, and occasional loud noise; limited outdoor tasks may be required.
Work Environment
- Fast-paced, production-oriented warehouse environment handling donated goods of varied origin.
- Requires consistent adherence to PPE, safe-lifting practices, and hazard communication protocols.
Work Hours
- 7:30 AM – 4:00 PM, Monday–Friday, or as required to meet operational needs; regular and dependable attendance is essential.
Work Attire
- Neat, clean, and professional appearance required. Closed-toe shoes are mandatory and should be appropriate for warehouse work.
Safety & Security
- Follow all safety, security, and money-handling procedures per Goodwill policy; report all accidents immediately to your supervisor.
- Maintain an ethical work environment and report unsafe, unethical, or fraudulent practices to management or the CALL Hotline at 1-888-475-8272.
ADA Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Employment Opportunity: Goodwill Industries of Upstate/Midlands South Carolina, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, family medical history, marital status, or any other status protected by applicable federal, state, or local laws.
Reasonable Accommodations: Applicants who require a reasonable accommodation during the application or hiring process may request assistance by contacting [email protected] or calling 864-351-0100. Alternative methods of applying are available upon request.
Essential Functions: Employment is contingent upon the candidate's ability to perform the essential functions of the position, with or without reasonable accommodation. Essential job functions may include physical requirements such as lifting, pushing, pulling, carrying, and moving objects.
