Why Work for Goodwill Southern New England?!
SUMMARY:
Under general direction and /or supervision of the Vice President, Retail Operations, and /or their assignee (District Manager / Floating Manager, etc.), the Store Manager is responsible for overall store operations including collections, processing, sales, financial performance, loss control activities and personnel management. Regularly supervises work for more than ten subordinate sales personnel at any given time. May be required to lay out and supervise work for community service workers and supported employment work crews.
SPECIAL REQUIREMENTS: Will typically be required to work regular weekend (i.e. Saturday, Sunday), holiday and evening hours customary to the retail trade.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
STORE OPERATION: Oversee the proper handling and processing of incoming and outgoing materials: on-site donations; merchandise received from donation centers and/or other stores; processed goods; salvage goods; and waste.
Maximize used goods processing through the proper application of Goodwill techniques, including sorting, preparing and pricing items for sale. Meet or exceed production goals on a consistent basis.
Maximize sales performance through proper rotation, pricing, display, signage, promotions and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis.
Ensure that quality customer service is provided by self and employees in a timely and courteous manner to all shoppers, donors and other employees. Be available for telephone customer relations activities.
Ensure the proper management of supported employment work crews and community service workers assigned to the store.
Maintain sales floor appearance, cleanliness and shopping environment including, but not limited to, floor care, fitting rooms, cash register and customer service areas, aisles, trash receptacles, lights, restrooms, glass showcases, window ledges and doors and maintain an odor free environment.
Ensure that doors, cash registers and restrooms are kept in proper working order.
Maintain appearance of building exterior and parking lot, including but not limited to, windows, doors, sidewalks, parking lot lights, dumpster area, landscape, stray shopping carts, store entry and signage.
Maintain processing area appearance, housekeeping and work environment.
Maintain all equipment in proper working order.
Periodically inventory selected areas.
Ensure backrooms and production are kept in accordance with Kaizen procedures.
FINANCIAL:
Effectively and efficiently manage the store budget including payroll, achieving processing goals, generating revenue and controlling expenses.
Ensure proper cash management including enforcement of cash register procedures and submission of required reports.
Check daily cash report and receipts. Ensure daily pick-ups and deposits at designated bank.
SAFETY, SECURITY AND LOSS PREVENTION:
Ensure store and surrounding premises are kept clean and free of safety hazards and that health, safety and emergency procedures are understood and followed by all store employees.
Designate a staging area for "Z" racks that are filled with merchandise to be hung on the sales floor. Ensure that empty "Z" racks are removed from the sales floor immediately. Keep all aisles, corridors and production areas free of clutter and unobstructed to provide building occupants with a clear path to exit building in an emergency situation. Instruct staff to keep the sales floor free of hangers and other trip hazards. Secure sharp objects such as knives in a secured area for display. Ensure that breakable objects are handled carefully and are properly displayed.
Ensure that an adequate supply of protective gloves are available for employees to use when sorting donations and handling potentially hazardous materials.
Ensure that ice melt is spread on all sidewalks and pathways used by customers and staff when weather conditions create potentially slippery conditions prior to the store opening and throughout the business day, as necessary.
Immediately report all unsafe conditions to supervisor. Complete and submit a work order to Vice President, Retail Operations for approval, as appropriate.
Ensure that all suspicions or allegations of fraud are reported and investigated accurately and in a timely manner. Notify Loss Prevention accordingly, as appropriate.
Ensure that the store is opened/close daily, as per scheduled hours.
Ensure proper operation of security and safety systems, including but not limited to, proper maintenance and use of door locks, alarms, safe, fire extinguishers and office door; bank deposits made on a nightly basis; thorough and timely completion of incident reports/1st Report of Injury; adherence to all cash management policies and procedures including voids, credits, refunds, etc.; and conducting quarterly fire drills and internal safety inspections, as required.
Ensure that shipping and handling of donated product follows established protocols including proper loading/unloading of trucks, use of seals and documentation on intra-office shipping memos for internal transfer of goods.
SUPERVISORY RESPONSIBILITIES:
Interview, hire, train and direct the activities of store personnel to provide an efficient and effective work force. Maintain positive morale of work force. Plan, assign and direct work for the appropriate number of assigned staff, both Part Time and Full Time, to effectively support the sales and production goals of the store. Carry out supervisory responsibilities in accordance with the Agency's policies and applicable state and federal law.
Assess employee performance on a continuing basis; ensure that performance evaluations are conducted in a timely manner; reward and discipline employees, as appropriate; address complaints and resolve problems, seeking assistance from supervisor and Human Resources, as appropriate.
Ensure that store reports and personnel status changes are completed accurately and in a timely manner.
Schedule employees to ensure adequate coverage to meet production, customer service and safety and security needs of the retail operation.
Ensure proper adherence by store employees to GWSNE policies and procedures, safety/security regulations and CARF standards, if applicable or as appropriate.
OTHER DUTIES:
Employee will be required to perform bank transactions necessary to store operations, e.g. depositing daily receipts, securing rolled coins or specific denominations of bills, etc., and must have access to transportation for travel to/from designated bank.
Employee will be included on Alarm Responder Roster for assigned store/location. Must respond upon notification from alarm monitoring company, in-person, to alarm calls that occur before/after typical hours of business operations. Employee must follow established procedures for responding to an alarm call and must have access to transportation to travel to/from store at such times. Employees must provide personal telephone and/or cell phone information in order to be available to receive alarm calls and must maintain ongoing phone service. Based on employment classification, employee will be paid in accordance with Agency Policy for time spent responding to alarm calls.
Perform other related duties as required or as directed.
Job details are sourced from the employer's original posting.
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