GENERAL SUMMARY:
Under the supervision of the ACC District Manager, the Collection Attendant is responsible for accepting donations from the public, distributing requisite receipts, sorting, stacking, and inventory of goods.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Provides quality customer service in a timely and courteous manner to all donors.
- Responsible for greeting and assisting donors in a friendly and courteous manner.
- Responsible for accepting or rejecting donations according to the guidelines.
- Sorts donations in the designated categories.
- Adheres to principles of workstation organization.
- Loads /Unloads donated goods safely and effectively.
- Provides the proper attention to site appearance and cleanliness.
- Keeps management informed as to the site needs.
- Performs other duties as assigned.
Mandatory Customer Service at Donation Xpress:
- Upon arrival, greets each donor at their vehicle.
- Meets each donor with a dandex (cart) in hand at their vehicle.
- Assists each donor with the unloading of all of their donations.
- Rolls dandex (cart) into the donation center.
- Offers each donor a receipt, show donor the receipt book.
- Thanks each donor for their donation.
- Maintains cleanliness and professional appearance of sites.
Mandatory Customer Service at Trailer sites:
- Upon arrival, greets each donor at their vehicle.
- Assists each donor with the unloading of all of their donations.
- Places donations in the trailer.
- Offers each donor a receipt, show donor the receipt book.
- Thanks each donor for their donation.
- Maintains the appearance of trailer exterior and parking lot.
- Assists in ensuring stairs and trailer are in proper working order.
