GENERAL SUMMARY:
Reporting to the Workforce Development Operations Manager, the Job Coach assists adults with disabilities and other barriers to employment to maximize independence, build skills, and gain employment in the community. The Job Coach supervises multiple program participants in an integrated setting alongside competitive employees in the organization’s employment training locations. This position continually upholds the organization's Mission, Vision, and Values.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Assists participants to assessing, discovering, and accessing workforce development, financial capability, work support and health and wellness services, training, resources, and tools to support self-sufficiency.
- Works with participants to develop an individualized, person-centered, strengths-based service plan focused on self-determined goals to achieve self-sufficiency.
- Provides training for participants to learn the workplace skills and competencies necessary for community integrated job placement, retention, and advancement in a retail and production environment.
- Maintains confidentiality and adheres to regulatory standards, ensuring the safety and privacy of participant data.
- Monitors progress toward self-directed goals and regularly coaches participants toward goals by employing active listening skills, asking powerful questions, championing self-management, and establishing mutual accountability.
- Facilitates the provision of reasonable accommodations, etiquette training, and integration support for participants in the community and employment training locations.
- Reports and documents critical incidents and behavior improvement plans involving participants; routes information to appropriate organizational staff.
- Collaborates with regional employers, community organizations, and service providers to develop community-based opportunities for participant engagement.
- Establishes and maintains excellent working relationships among supported members, employers, service providers, and family members; acts as a liaison within the participant’s support team.
- Documents and maintains participant attendance, progress summaries, recommended support/service needs, case notes, and other pertinent records daily.
- Ensures compliance with all applicable local, state and federal laws, organizational policies and procedures, CARF standards, and safety and security regulations.
- Other related duties as assigned.
