GENERAL SUMMARY:
Under supervision of the Store Manager, the Keyholder provides secondary support in the operations and activities of the retail store to help ensure maximum revenues and effectiveness.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Retail Operations:
- Assists in coordinating the proper processing and separation of incoming donations, outlet merchandise and salvage goods.
- Assists in coordinating used goods processing through the proper application of GISVNN techniques: sorting, preparing, and pricing items for sale.
- Participates in ensuring production goals are met or exceeded on a consistent basis.
- Assists in ensuring maximum sales performance through proper stock rotation, display, signage, and inventory levels.
- Participates in ensuring that store meets or exceeds sales goals on a consistent basis.
- Assists in ensuring that store is presenting quality customer service in a timely and courteous manner to all shoppers, donors and employees.
- Assists in affective store operations by opening or closing assigned store as scheduled.
- Assists in ensuring that proper attention is given to floor appearance, cleanliness, and shopping environment including but not limited to: floor care, fitting room, cash register and customer service areas, aisles, trash cans, lights, restrooms, glass showcases, window ledges and doors.
- Ensures that doors, odor control, cash registers, vending machines, fire extinguishers, and restrooms are in proper working order.
- Assists in maintaining the appearance of building exterior and parking lot, including but not limited to: windows, doors, sidewalks, parking lot lights, dumpster area, landscape, shopping cart retrieval, store entry, and signage.
- Assists in maintaining a clean and orderly store processing area, good housekeeping and work environment.
- Assists in ensuring machinery is in proper working order.
Asset Protection:
- Assists in keeping premises clean and free of safety hazards.
- Assists in ensuring that safety procedures are understood and followed by all staff and store employees.
- Assists in ensuring all asset protection matters are reported, investigated and corrected in a timely manner.
- Assists in ensuring proper operation of store security including, but not limited to: door locks, alarms, office door, bank deposits, refunds, safe, and incident reports.
- Assists in ensuring proper cash handling, enforcement of cash register procedures and submission of required reports.
- Under supervision of the Store Manager, assists in proper adherence by store staff to Goodwill policies & procedures.
- Other related duties as assigned.
