RETAIL TEAM LEADER

About the Role:

The Retail Team Leader plays a pivotal role in driving the success of retail operations by leading and motivating a team to deliver exceptional customer service and achieve sales targets. This position requires overseeing daily store activities, ensuring operational excellence, and fostering a positive work environment that encourages teamwork and professional growth. The Retail Team Leader acts as a bridge between store management and staff, facilitating clear communication and efficient execution of company policies and initiatives. By analyzing sales data and customer feedback, the leader identifies opportunities for improvement and implements strategies to enhance store performance. Ultimately, this role is essential in creating a welcoming shopping experience that builds customer loyalty and supports the overall business objectives.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in a retail environment with at least 1 year in a supervisory or team leader role.
• Strong understanding of retail operations and customer service principles.
• Ability to work flexible hours including weekends and holidays as required.
• Basic proficiency with point-of-sale (POS) systems and inventory management.

Preferred Qualifications:

• Associate degree or higher in Business, Retail Management, or related field.
• Experience with staff scheduling and labor cost management.
• Familiarity with retail analytics and sales reporting tools.
• Demonstrated success in coaching and developing high-performing teams.
• Certification in retail management or leadership training programs.

Responsibilities:

• Lead, coach, and develop retail team members to achieve individual and store performance goals.
• Manage daily store operations including opening and closing procedures, inventory control, and merchandising standards.
• Ensure high levels of customer satisfaction through excellent service and prompt resolution of issues.
• Monitor sales performance and implement action plans to meet or exceed targets.
• Maintain compliance with company policies, health and safety regulations, and loss prevention procedures.
• Conduct regular team meetings to communicate updates, share best practices, and motivate staff.
• Assist in recruitment, onboarding, and training of new employees to build a skilled and engaged team.
• Collaborate with management to plan and execute promotional activities and store events.

Skills:

The Retail Team Leader utilizes strong leadership and interpersonal skills daily to inspire and guide team members toward achieving sales and service goals. Effective communication skills are essential for clearly conveying expectations, providing feedback, and resolving conflicts within the team. Analytical skills are applied to interpret sales data and customer insights, enabling informed decision-making and strategic planning. Organizational skills ensure smooth store operations, including managing schedules, inventory, and compliance with policies. Additionally, problem-solving abilities help address operational challenges promptly, maintaining a positive shopping environment and supporting overall business success.

About Us:

Goodwill is an EEO employer and is committed to serving members of the military, Veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Our goal is to help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.  Goodwill provides access and opportunities to those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request an accommodation if you are unable or limited in your ability to use or access our online application system as a result of your disability. Applicants with disabilities may contact Goodwill’s Human Resources Department at 912.354.6611 for assistance in accessing the on-line application system. Please be sure to include your name, preferred method of contact, and details on your requested accommodation. Goodwill will make every effort to respond to your request promptly.