Minimum qualifications:
- Bachelor's degree in Business, Finance, Engineering, or Operations, or equivalent practical experience.
- 2 years of experience working in roles such as collections, cash operations, customer service, claims processing, consultative business, account management, or performance solutions.
Preferred qualifications:
- Experience in data extraction, analysis, and reporting.
- Experience in developing healthy customer partnerships.
- Experience working in Collections/O2C/Customer Service space.
- Detail-oriented with the ability to prioritize tasks accordingly.
- Ability to connect with relevant teams and colleagues seamlessly and proactively to solve problems.
- Ability to communicate fluently in one of the following: Spanish, French or Italian.
About the job
Collections Operations is responsible for converting Google's revenue into cash. We collect over $400B in cash globally per annum, and we are relied upon heavily by internal and external stakeholders alike to provide the highest quality customer service.
The Dublin-based team provides exceptional support to some of Google's largest clients in EMEA. We rely heavily on creative problem-solving to fix issues at the root cause. We negotiate payment outcomes and triage complex payment blockers. We are product-agnostic, and we collect on nearly all of Google's actively monetizable products. We are trusted advisors to the business, our clients, and other Finance teams within the Revenue-to-Cash (RCO) organization (and beyond).
As a Collections Operations Associate, you'll be part of a high performing team that interfaces with the invoice to cash operations processes for Google’s customers by collecting cash and solving various blockers to payment. You will manage collections efforts for a portfolio of customers that includes some of our most strategic and robust Ads, Cloud or Hardware partners.
The name Google came from "googol," a mathematical term for the number 1 followed by 100 zeros. And nobody at Google loves big numbers like the Finance team when providing in depth analysis on all manner of strategic decisions across Google products. From developing forward-thinking analysis to generating management reports to scaling our automated financial processes, the Finance organization is an important partner and advisor to the business.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
Ireland: €68000 - €69500 (EUR) + 15% bonus target + equity + benefits
Learn more about
benefits at Google.
Responsibilities
- Develop and maintain trusted relationships with counterparts on the external customer and internal business side to understand billing and payments experience for top Google clients.
- Leverage understanding of customer needs and Google’s products and systems to identify and proactively address drivers of non-payment. Provide ongoing consultation and support to stakeholders on questions related to Google’s policies and processes.
- Partner with Ops Management team and collections process tower to proactively surface operational feedback and address process gaps/issues.
- Advocate for customer adoption of process changes and new platform offerings to improve billing and payment experience and provide customer feedback to process and product management teams.
- Drive resolution on billing and payment problems by troubleshooting issues faced, understanding root cause and interfacing with Finance, Sales and Product teams on driving quick and efficient resolution.
