Data Center Operations Manager

Minimum qualifications:

• Bachelor's degree in a technical field or equivalent practical experience.
• 8 years of experience in computing infrastructure, networking, operating systems, or hardware.
• 5 years of experience managing a technical team.
• Ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.

Preferred qualifications:

• Experience working with third-party colocation providers.
• Experience leading and managing projects from initiation to completion and directing operations management initiatives.
• Comfort with ambiguity and shifting priorities.

About the job

At Google, we aim to foster Googley work environments that are collaborative, friendly and fun. The Facilities Management team brings our spaces to life as you oversee the daily operations of our offices. While roles with similar names at other companies can be far more mundane, you're a creative, organized customer service specialist, who takes pride in seeing things run smoothly and efficiently. You go out of your way to make sure that clients are not only satisfied, but singing Google's praises. You're comfortable in a fast-paced environment with the highest standards of excellence. You aren't afraid to have fun with your job, and bring an enthusiasm, dedication and a collaborative spirit to build and maintain office spaces that facilitate some of the world's most innovation.

The Global Server Operations team is responsible for monitoring the physical infrastructure behind Google's powerful search technology. As a Hardware Operations Manager, you will manage a team of Data Center Technicians. You will oversee the quality installation of server hardware and components and take charge of complicated installations/troubleshooting.
The Hardware Operations Manager role involves managing a technical team and overseeing data center and facility operations to meet organizational goals and Service Level Objectives (SLOs). Key responsibilities include hiring, coaching, and developing staff, setting team priorities, and partnering with stakeholders to implement short- and long-term strategies. The manager will execute security and operational procedures, analyze trends for improvement, and perform preventative maintenance and repairs on equipment and infrastructure.

The AI and Infrastructure team is redefining what’s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide.

We're the driving team behind Google's groundbreaking innovations, empowering the development of our AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.

Responsibilities

• Oversee the computing and networking operations of a data center site(s). Ensure SLOs are met and team performance is aligned to those goals.
• Hire, coach, and develop a team of technical staff to meet objectives. Weekend, evening or off-hours management support may be required.
• Identify problems and create solutions for computing and network architecture.
• Work with others to set and implement short-term and long-term strategy for the site and ensure data center related priorities are consistent with company objectives.
• Take responsibility for the management and implementation of multiple projects for your team.