Data Center Technician

Minimum qualifications:

• Experience with assembly of mechanical or electrical systems, or performing component-level repairs and troubleshooting on technical equipment.
• Experience diagnosing and troubleshooting one of the following: operating systems, computer/server hardware, or networking protocols.
• Ability to lift/move 50lb (23kg) of equipment and ability to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling and lifting.
• Ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.

Preferred qualifications:

• Bachelor's degree or equivalent practical experience.
• 2 years of experience diagnosing and troubleshooting one of the following: operating systems and computer/server hardware or networking protocols.
• Experience with performing component-level repairs and troubleshooting on IT equipment, or a similar role (e.g., Systems Administration, Network Deployment Engineer, Help Desk Technician, etc.).
• Experience working within a data center or networking operation center environment.
• Ability to collaborate and partner with teams to overcome challenges, and adapt to changes in a dynamic work environment.
• Ability to communicate in English fluently to interact in a professional working environment.

About the job

Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also tackle the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.
You install, configure, test and troubleshoot hardware (servers and components) and server software. You also manually move and install racks and servers.

As a Data Center Technician, you will deploy and maintain Google's advanced data center server and network infrastructure by installing, configuring, testing, troubleshooting, and repairing hardware and server software. You will also take on the configuration of more complex components such as networks, routers, bridges, and switches. You will participate in or lead local project teams on larger installations and develop project contingency plans. A typical day involves movement and installation of equipment, and while it can sometimes be physically demanding, you are excited to work with infrastructure of computer technology to ensure Google Data Center quality and reliability.

Responsibilities

• Deploy and operate new data center infrastructure across projects or teams (e.g. Machine Learning platforms, network architecture).
• Report issues and follow data center procedures to troubleshoot and diagnose moderately complex issues with equipment or infrastructure as they arise, and identify the resources needed to resolve identified issues.
• Diagnose, repair, and perform preventative maintenance on equipment, servers, machines, and infrastructure based on identified issues with multiple solutions, independently.
• Execute advanced operational procedures as part of daily work activities and follow security policies and processes.
• Collaborate with the partner teams (e.g., Program Managers, Data Center Operations, Software and Hardware Engineers) to complete tasks, to escalate and resolve defined problems.