Google Experience Operations APAC Specialist (Fixed-Term Contract)

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in HR Operations.
• 3 years of experience in process improvements.

Preferred qualifications:

• MBA or Master's degree.
• Experience in resolving and troubleshooting complex or sensitive day-to-day user or customer needs, in collaboration with cross-functional teams.
• Experience delivering operational services or making service delivery improvements in a fast-paced environment with many interdependencies.
• Effective problem-solving and trouble shooting skills, with a strong operational mindset.

About the job

People Experience (PX) is the team at Google that delivers extraordinary, hire-to-retire experiences for Googlers in the moments that matter most. We deliver end-to-end global HR processes (with regional nuances where needed) that are personalized and delightful for millions of candidates and 175k+ Googlers. PX teams span Recruiting, Analytics and Planning, HR Operations, Vendor Management, Service Model Excellence, and Googler- and Market-level HR support.

The Googler Experience Operations (GXO) team is the backbone of HR Operations, delivering exceptional experiences to our users. This team runs global operations and builds a framework to manage user queries and processes to an exceptional standard. The Googler Experience Operations function relies on metrics and insights to drive thoughtful workforce planning, make recommendations for program improvements, and deliver consistent and reliable support around the globe.

As part of the GXO team, you will be responsible for ensuring Googlers receive support on one of the most important moments for hires at Google.You will be driven to make a difference, enjoy partnering with a wide and ever changing group of stakeholders, grow in a fast-paced and often ambiguous environment. You will be passionate for Google and desire to strengthen the way Googlers' experience their work and careers here, and drive Google’s overall business performance.

Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field.

Responsibilities

• Deliver operational excellence for HR Service lines in line with assigned service targets, identifying opportunities to improve and scale in order to elevate operations to an exceptional standard.
• Resolve and prioritise complex or sensitive user issues through consultation and deep collaboration with partner teams.
• Implement and execute on service delivery improvements and new process/scope changes, including extended workforce activities.
• Represent the user, surfacing relevant user feedback to partner teams. Collaborate on initiatives to address user needs, including content, process and policy improvements.
• Develop deep expertise in HR Ops, troubleshooting day-to-day issues and consulting with partners on changes to systems infrastructure.