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    Google

    Technology

    Policy Specialist, gTech Ads Customer Experience

    Wrocław, PolandOn-SiteFull-time5+ yrs experiencePosted 4d ago
    All Google jobs

    Job description

    info_outline
    XNote: By applying to this position you will have an opportunity to share your preferred working location from the following: Wrocław, Poland; Gurugram, Haryana, India; Hyderabad, Telangana, India.

    Minimum qualifications:

    • Bachelor’s degree or equivalent practical experience.
    • 5 years of experience in a technical project management or a customer-facing role.
    • Ability to work flexible, non-standard working hours in line with customer requirements.

    Preferred qualifications:

    • Experience in online advertising in a customer-facing role using Google Ads, the Google Ads product suite, YouTube, or other online advertising systems.
    • Experience using insights from data to influence business decisions.
    • Experience in project management, including initiating workstreams, developing project plans, and fostering cross-organizational collaboration.
    • Policy or billing knowledge.
    • Excellent communication, organizational, customer service, and problem-solving skills.

    About the job

    Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
    To learn more about gTech, check out our video.

    Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
    Poland: zł248000 - zł254000 (PLN) + 15% bonus target + equity + benefits
    Learn more about benefits at Google.

    Responsibilities

    • Support updating of existing solution content or create repeatable content (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure effective documentation of repeatable solutions.
    • Help generate partner insights and participate in business reviews with partners to formulate partner strategies, with minimal guidance.
    • Manage project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and project documentation.
    • Execute solutions, with occasional support from peers/community, based on user/partner/client business objectives and technical requirements that have been previously defined, developed, and approved.
    • Assist in identifying trends of solution issues across users/partners/clients and collaborate with internal teams to mitigate risks in the future with some guidance.

    Job details are sourced from the employer's original posting.

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    About the company

    Google

    Google is a multinational technology company focusing on search, artificial intelligence, cloud computing, and online advertising. It develops and provides a wide range of internet-related services and products.

    View all Google jobsabout.google
    Industry
    Technology
    Founded
    1998
    Open roles
    2983

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