Senior UX Program Manager, Model Behavior and Quality

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 6 years of program management experience within content design, design or UX organizations.
• Experience with UX related projects and UX content strategy, design, user research, or user centered development tools and methodologies.

Preferred qualifications:

• Experience working with Large Language Models (LLMs), designing agentic experiences, or model training.
• Experience with the product development lifecycle.
• Experience analyzing data and leveraging insights to drive strategy.
• Experience managing risks (e.g., operational, product, team health).
• Background in content design or experience working with content design.
• Ability to operationalize programs from 0 to 1 and thrive in ambiguity.

About the job

At Google, we "Focus on the user and all else will follow." UX Programs & Operations drives projects by increasing communication, streamlining the UX design process, and fostering a culture of user-centered development. You will join our multi-disciplinary UX team, collaborating with Engineering and Product Management, to create industry-leading products based on user insights.
As a UX Program Manager, you will combine expert project management with a passion for user experience to improve the design of products used by billions. Your role is to plan projects, define milestones, assess risks, create actionable insights, and ensure deadlines are met. You will harmonize the work of various UX disciplines and cross-functional partners to drive team objectives and create innovative experiences.

To continue to distinguish Google Search as the exceptional destination for information, the Model Behavior Trust and Quality UX Team is dedicated to defining the standard for helpful and trustworthy AI interactions. Also, we are bringing a relentless focus to quality ensuring every interaction feels distinctively valuable.

We are looking for a high-impact UX Program Manager to join the Model Behavior Trust and Quality UX team to be a key driver in owning planning through completion across programs in this complex and AI-first portfolio.

In this role, you will be focused on establishing and scaling processes, documentation and learnings for model behavior programs, unblocking workflows and defining priorities in collaboration with partners across multiple teams within Google.

In Google Search, we're reimagining what it means to search for information – any way and anywhere. To do that, we need to solve complex engineering challenges and expand our infrastructure, while maintaining a universally accessible and useful experience that people around the world rely on. In joining the Search team, you'll have an opportunity to make an impact on billions of people globally.

Responsibilities

• Drive and define Model UX operational processes to provide extreme clarity, enable team efficiency and craft quality, ensure clear prioritization, smooth transitions between project phases, and the coordination necessary resources.
• Plan, organize, and oversee UX programs from initiation through to completion, ensuring all initiatives align with broader organizational goals.
• Serve as a central collaborator, connecting UX with UX, Engineering and Product Management partners and stakeholders across Google to build strong relationships, manage expectations and make sure interdependencies are understood and planned.
• Identify and address blockers, whether they relate to design workflows or operational inefficiencies, to maintain momentum in an ambiguous environment.
• Drive quarterly planning and resource management/allocation for the team in close collaboration with cross-functional partners.