As the Area Kitchen Manager (Area Chef de Cuisine), you'll be responsible for overseeing operations for multiple locations across a market. You'll ensure that every aspect of our service, execution, and team performance reflects the high standards and vision of goop Kitchen. You'll lead with purpose, drive consistency, and cultivate a people-first culture rooted in excellence and innovation.
This role requires a seasoned leader who excels in scaling systems, leading teams, and delivering consistent, high-quality results in a fast-paced, modern food environment.
You'll Be Responsible For
- Mult-unit Leadership: Lead and hold your Managers accountable across your market, ensuring the full customer journey—from digital ordering to delivery—aligns with goop Kitchen's brand standards and commitment to clean, elevated service at every location.
- Team Performance & Culture: Build and lead a high-performing team of managers and service professionals. Foster a culture of accountability, support, and continuous growth.
- HR & Staff Management: Oversee staffing operations across your locations, including hiring, onboarding, scheduling, performance management, labor compliance, and required documentation. Partner with HR to ensure consistent and compliant execution of people-related processes.
- Standards & Training: Develop, implement, and maintain operating procedures and service standards that deliver consistency, hospitality, and operational excellence across all locations in your market.
- Operational Execution: Ensure seamless coordination between all departments and locations. Drive consistency, timing, and efficiency throughout the order fulfillment process market-wide.
- Tech-Enabled Service: Use customer feedback, delivery platform data, and internal reporting tools to drive performance, troubleshoot issues, and improve processes.
- Brand Representation: Uphold goop Kitchen's high standards for aesthetic, cleanliness, professionalism, and thoughtful service in all market locations.
- Metrics & Accountability: Own market-level KPIs including customer satisfaction, order accuracy, labor efficiency, and team productivity across all locations. Use data to inform decisions and improve outcomes.
